Business Analyst in Torrance, California

Description

Are you adept at creating action plans based on business needs and a proficient problem-solver? This Business Analyst will be responsible for the elicitation, analysis and documentation of business and technical needs across multiple business units. Exceptional communication skills and a proven ability to communicate technical and business requirements alike are keys to success for this Business Analyst role!

Key Accountabilities

• Advance agile development cycle for large product or group of products:

• Responsible for the product documentation such as user stories, use cases, process flows and business requirements.

• • Participate in Agile development processes including backlog management, sprint planning and demos.

• Partner with the Project Teams to align the production support processes for implemented Salesforce projects. Lead regression testing and production validation to ensure production systems maintain their performance.

• Lead the gathering, analysis, and documentation of business requirements for our software products.

• Ensure a harmonious flow of work among multiple business and IT teams.

• Collaborate with developer teams during design and development phases.

• Lead continuous improvement efforts:

• Recommend solutions based on market research and analysis to identify consumer trends and user needs.

• Identify opportunities for product improvements, new features, and functionality.

• Communication and change management:

• Leads and facilitates the gathering, analysis, and documentation of business requirements for our software products.

• Serves as product SME: communicates with stakeholders to ensure alignment of product roadmap and business goals.

• Conducts change impact analysis and creates change management communication & training plans based on product owners direction.

• Demonstrates an excellent understanding of how the organization works. Guides vendors who support product, monitors vendor performance.

• Provide support on issues and questions from stakeholders who may include corporate and field sales leaders, district sales managers, customers, and AHM dealers along with corporate web property owners and other IT or business personnel.

• For business analysts with Direct Reports:

• Supervise work and performance. Lead, coach, and ensure performance growth and development.

  Requirements

Qualifications, Experience, and Skills

• Bachelor’s degree in Business, Computer Science, or related field; or equivalent professional experience supported by subject matter training.

• 5+ years of experience in Business Analysis or Product Management.

• Knowledge of Agile methodologies and software development lifecycle.

• Strong analytical and problem-solving skills.

• Prior experience in a team environment and the ability to interface with all levels of management needed.

• Skillful questioner – can elicit information and requirements from a broad group of stakeholders.

• Experience with Customer Relationship Management processes and systems. Automotive industry a bonus.

• Two or more years of experience of system-oriented work in products or production support.

• Salesforce experience highly valued.

• Experience with SFDC (core products: Service Cloud, Sales Cloud).

• Excellent customer service and problem-solving skills.

• Curious, questioning skills to gain understanding and build support.

• Adaptable with proven track record of growing responsibilities.

• Automotive / Auto Dealership experience a plus.

• Experience working with consumer-facing software products.

• Working knowledge of JIRA or similar system.

• Experience with CRM systems a plus.

• Experience with using Net Promoter Score (or customer satisfaction) data to identify opportunities & measure continuous improvement a plus.

• Ability to coordinate multiple initiatives simultaneously.

• Strong organizational skills.

• Self-motivated with strong analytical, organizational and project coordination skills.

• Ability to communicate effectively with internal and external customers as well as non-technical and technical personnel.

• Strong verbal and written communication skills.

• Skilled at questioning, using evidence to persuade.

• Ability to manage complex initiatives with multiple elements and stakeholders.

• Ability to gather/refine complex business requirements, recommend or make decisions on business requirements/interdependencies.

• Ability to present complex positions and strategies for business decisions, processes and plans.

• Ability to work effectively with AHM staff, IT staff, 3rd party vendor staff.

• Ability to interact with other company’s personnel, builds strong relationships at all levels and across all business units and organizations, and understands business imperatives.

• Ability to coach and manage performance (if managing direct report(s))

  Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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