Business Analyst (Passenger Assist)

Job title:

Business Analyst (Passenger Assist)

Company

Rail Delivery Group

Job description

Closing date: 9 October 2024Salary scale: £39,888 – £51,503 per annumWhat is the purpose of this job?Passenger Assist is the reservation system that enables passengers to request and book assistance when travelling by rail. The Passenger Assist Improvement Programme seeks to improve the system and service, by working with RDG’s technology provider and train operating companies to deliver enhancements. The focus for Phase 5 is to centre on improving the customer experience with the main aim of a more accessible railway for all.The Business Analyst will work with our programme and project managers to identify and define the technical analysis elements of a programme of work, assisting the project/delivery manager in planning and delivering these activities. You will use your business understanding, technical expertise, and problem-solving skills to support the Rail Delivery Group implement solutions in a cost-effective way.To ensure success as a Business Analyst, you should demonstrate experience and creativity in system development and application design, combining IT expertise with in-depth business knowledge.What can I expect to do in this job?This isn’t an exhaustive list, but things you can expect to be involved with include:· Understanding and clearly defining the scope of change initiatives· Working with customer, technical and other teams as required to understand detailed wants and needs, identifying and articulating solution options, rules, benefits and risks· Detailed requirements gathering from internal and external stakeholders· Elaborating high level requirements into detailed functional and non-functional requirements· Managing the prioritisation of change initiatives and requirements· Reviewing technical designs to ensure the solution meets the requirements and rail industry standards· Analyse the supply chain’s capability to meet the requirements, either from existing solutions or from new developments· Defining acceptance criteria, ensuring that the team builds and achieves those criteria· Supporting the delivery of training to internal and external users and creation of training materials.· Measuring and reporting on benefits delivery· Providing input into future development roadmapsWho will my key contacts be?· Delivery Manager· Internal supporting functions (e.g. architecture, finance, procurement, legal)· Senior stakeholders and TOC organisations· RDG Service TeamRequirementsWhat experience, skills and knowledge do I need?· Minimum of 3 years working as a business analyst or in a closely related area in a professional environment· Excellent analytical and problem-solving skills – Experience and knowledge of analysis activities across the full project development lifecycle· Experience of documenting requirements using use cases, user stories and other techniques· System and process modelling and re-engineering· Collaboration and facilitation skills to work effectively with a broad range of both internal and external stakeholders, running workshops and posing the right questions to gather requirements and challenge design details and assumptions· Attention to detail, enabling issues to be identified, coupled with thoroughness and a determination to resolve them· Ability to produce excellent quality written documentation to support your work, report on findings and present to stakeholders when required· Proactive and delivery focussed· Able to balance customer, project, and development needs for a particular project delivery. Escalating any conflict at appropriate times· Exposure to project management processes for agile and waterfall projects· Data analysis skills to investigate issues and identify impacts (Excel/SQL) is beneficial· Experience of modelling tools such as Visio is desirable.Benefits

• 30 days annual leave
• 75% reduction on UK rail travel (for work and leisure) – more below
• Reduced international rail travel
• Interest free season ticket loan
• Contributory defined benefit pension scheme
• Give As You Earn scheme
• Subsidised private medical care
• Healthcare cash plan scheme
• Employee Assistance Programme scheme
• Flexible working
• 30 weeks full pay for maternity, adoption and shared parental leave (subject to eligibility)
• Personal Development Days
• Employees may sell up to a maximum of five days’ leave. Employees can buy up to a maximum of five days’ leave. These figures will be pro rata for part-time employees

Expected salary

£39000 – 51000 per year

Location

London

Job date

Thu, 26 Sep 2024 22:24:00 GMT

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