Business Lead in Boston, Massachusetts

About the Office of the Massachusetts State Treasurer and Receiver General (“Treasury”) Our mission is to manage and safeguard the State’s public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident. We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value the culture of diversity and professionalism in the workplace, and strongly believe that our workforce should reflect our community. https://www.surveymonkey.com/r/FM68GFV PURPOSE OF POSITION The Massachusetts State Retirement Board (MSRB) administers a defined benefit pension plan for eligible Commonwealth employees, retirees, and eligible employees from other authorized entities. The MSRB serves more than 87,000 active and 64,000 retired members and beneficiaries. The Business Lead will lead analysis of MSRB’s operation processes and business workflows towards development and implementation of innovative processes that support MSRB’s growth objectives, enhance efficiency, and streamline business and systems operations. The Business Lead will represent MSRB’s business goals with IT collaborating on strategic IT projects and technology solutions that improve business efficiency and support sustained growth. MSRB is undertaking the development and implementation of a dedicated Member Self- Service (MSS) portal. The MSRB Business Lead will serve as a key member of the MSS project team and work toward the successful development and integration of the selected functionality with the MSRB’s business operations and technological requirements. The MSRB Business Lead will also support other current and future application enhancements and IT projects. ESSENTIAL RESPONSIBILITIES * Develop a strong working knowledge of all aspects of MSRB’s pension benefit administration processes and the applications that support those processes * Examine existing processes to determine areas for improvements * Design, document, and implement business processes to improve efficiency, performance, and internal and external user experience fostering engagement and productivity * Work closely with MSRB stakeholders and IT to identify where technology solutions can yield significant improvements to business operations * Assemble and prioritize the needs of system users * As MSRB’s business process Subject Matter Expert collaborate with IT on strategic technology projects and application enhancement requirements including use case analysis, user story definition and user acceptance testing * Support the development of the roadmap for the MSS initiative and implementation * Develop key performance indicators (KPIs) to measure MSS program success and member satisfaction * Utilize data and analytics to measure the impact of process and system improvements on KPI metrics * Drive and perform role of Subject Matter Expert for MSS functional design and requirements definition * Manage and perform MSS user acceptance testing * Support change management efforts with adoption of the MSS application and all process and technology improvements * Facilitate employees to take part in the discussion and make the MSS initiative a success * Identifies adoption-related issues and escalates for discussion and resolution SKILLS AND COMPETENCIES * Bachelor’s Degree in Business Administration or related field * Minimum of 10 years’ operations management experience in benefit administration or financial services * Expertise in process improvement methodologies to effectively identify, analyze, and implement process enhancements * Strong strategic thinking and technical skills to apply innovative solutions to complex business problems * Experience leading transformational projects * Demonstrated experience working as part of a complex, multidisciplinary solution delivery teams * Experience in software development life cycle (SDLC) and web technologies * Knowledge of consumer-facing processes related to retirement benefits or similar financial services * Experience working with, supporting and overseeing vendors * Experience with Massachusetts General Law Chapter 32, plan rules and the public defined benefit pension industry * Experience working in the public sector * Ability to effectively communicate, lead and motivate retirement professionals * Exceptional interpersonal skills and relationships with all levels * Adaptable to changes in retirement and business management * Inclusive and collaborative decision maker * Willingness to take initiative; see and implement improvements to management and operations * Maintain and promote a positive attitude, supportive work environment, and set high standards Job: Administrative Services* *Organization: Off of State Treas & Rec Genrl *Title: *Business Lead Location: Massachusetts-Boston-1 Winter Street Requisition ID: 2400068G