CAFC Data Entry Operator/ Call Taker, North Bay – 2 positions

The Ministry of the Solicitor General, Ontario Provincial Police, and the Investigation and Support Bureau are seeking a qualified individual to join our Canadian Anti-Fraud Centre’s (CAFC), Coodination and Community Support Team. In this exciting, rewarding and challenging opportunity, you will collect and collate data from a variety of sources, including victims, regulatory agencies, law enforcement agencies, Better Business Bureau, banking institutions, and numerous private organizations regarding mass marketing fraud, advance fee fraud, internet fraud and identity theft and entering this information into The Canadian Anti-Fraud Centre’s (CAFC) database.

About Us:

The Ontario Provincial Police (OPP) is one of North America’s largest deployed police services with more than 5,800 uniformed officers, 2,400 civilian employees and 830 Auxiliary officers. We provide essential services that ensure the safety and security of the people of the Province of Ontario. The OPP is a division of the Ministry of the Solicitor General, the largest operational ministry in the province with a presence in every community across Ontario. We are the largest police service in Ontario and the second largest in Canada.

The Canadian Anti-Fraud Centre’s (CAFC) primary goals include:

• PREVENTION through education and awareness
• DISRUPTION of criminal activities
• INTELLIGENCE dissemination
• SUPPORT to law enforcement
• PARTNERSHIPS between the private and public sectors

CAFC is the national call center for Mass Marketing Fraud (MMF) and Identity Frauds, and operates the Fraud Prevention and Intake Unit. the Senior Support Unit, Intelligence Unit, and the Operational Support Unit.

The OPP Values promote always doing the right things for the right reasons, by:

• Serving with PRIDE, PROFESSIONALISM and HONOUR.
• Interacting with RESPECT, COMPASSION and FAIRNESS.
• Leading with INTEGRITY, HONESTY and COURAGE.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the “How to apply” section if you require a disability-related accommodation.

What can I expect to do in this role?

To collect and collate data from a variety of sources, including victims, regulatory agencies, law enforcement agencies, Better Business Bureau, banking institutions, and numerous private organizations regarding mass marketing fraud, advance fee fraud, internet fraud and identity theft and entering this information into The Canadian Anti-Fraud Centre’s (CAFC) database.

To review complaint files through online fraud reporting system, answer the North American toll free line and provide education, support and appropriate referrals to victims.

How do I qualify?

Mandatory

• Ability to pass an OPP background/ security investigation.
• Ability to type 40 words per minute.

Knowledge, Skills and Abilities:

• Knowledge of mass marketing fraud, advance fee fraud, internet fraud and identity theft.
• Ability to work with in a team environment. Ability to plan and prioritize techniques to organize tasks assigned and multiple in-coming calls through the toll free telephone line and email.
• Knowledge of analytics and the skill required to determine relevance of data provided, the need for more information, and the interaction/relationship between the facts and the action required to process a complaint.
• Knowledge of policy, procedures and practices related to the control and security of information is necessary to ensure confidentiality and the security of protected and classified materials and to prevent unauthorized disclosure.
• Knowledge of the methods in which a victim can deter the continued contact by the mass-marketers to prevent further victimization. Problem solving skills to determine the best approach to elicit information from callers who may be upset and to advise them on how to respond to the situation.
• Skill in the use of computer operation and software such as Microsoft applications including email, Word and Excel. Keyboarding skills to enter data on database while speaking with complainants.
• Oral communication skills in order to provide the education, assistance, advice, support and appropriate referrals to victims of mass marketing fraud, advance fee fraud, internet fraud and identity theft who contact the CAFC via the telephone or internet.
• Written communication skills to accurately record details of the complaint into the CAFC’s database.

Additional Information:

Ensure that you read the job description to make sure you understand this job. Even if you don’t meet every requirement in this job description, we still encourage you to apply.

Application Instructions:

Only those applicants selected for interview will be contacted.

Resume / cover letter must be received no later than 11:59 pm on closing date. Submit quoting WIN ID # (if applicable) and file # 24-300 showing how your qualifications, training and experience related to the position to: D/S/Sgt Dan Dusto – 777 Memorial Ave, Orillia, ON L3V 7V3. .

Only those applicants selected for interview will be contacted.

Telephone: 705-329-6427

Email: [email protected]

The Ontario Provincial Police is dedicated to ensuring open, accessible, equitable and respectful workplaces, and is committed to reflecting the diverse communities it serves. We encourage applications from members of diverse communities, including Indigenous Peoples, persons with disabilities, women, persons from racialized groups, 2SLGBTQ+ persons, those who are able to speak fluently in another language(s), and anyone committed to a rewarding career in public service. The Ontario Provincial Police is an equal opportunity employer and accommodations will be provided in all stages of our hiring processes, as necessary. If you require accommodation in order to apply for this position, please contact the hiring manager.

Additional Information:

Address:

• 2 English Permanent, 200 First Ave W, North Bay, North Region

Compensation Group:

Ontario Provincial Police Association Civilians

Understanding the job ad – definitions

Schedule:

3.7

Category:

Corrections and Enforcement

Posted on:

Friday, October 11, 2024

How to apply:

1. You must submit your application using only one of the methods identified below.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Be sure to quote the Job ID number for this position.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

Send application to: 

[email protected]

Collection of Information

Your personal information is being collected and will be used to determine your qualifications for employment with the Ontario Public Service, and for recruitment modernization initiatives. OPS Careers is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25 and this collection of personal information is necessary to the proper administration of OPS Careers.

Please do not provide more personal information than what is asked of you. For example, do not include your social insurance number, photograph, or banking information, etc. with your application. We strongly encourage you not to provide us with information beyond that which is requested in the job posting.

If you have any questions about the collection, use, disclosure, or retention of your personal information, please contact us.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee’s exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Monday, October 28, 2024 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

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