Morson Talent
Job title:
Call Centre Advisor
Company
Morson Talent
Job description
- Location: Derby, Derbyshire, England
- Salary: £12.60 – 12.60 per hour
- Category
- Sector:
- Contract type Contract
- Consultant: Jessica Winterbottom
Pay: £12.60 per hourContract Length: 3 months (permanent opportunity)Location: DerbyHours: Full timeWhat you will be doing: You will be working with external suppliers, field managers, operatives and customers in order to ensure a first-class service is being delivered.As a Call Centre Advisor, you will manage the workflow for our field operatives and technicians in real-time, ensuring they receive the right work at the right time.Role Responsibilities:Prioritise and schedule customer appointed and proactive work to field technicians and repair crews.
- Liaise with our customers, the highway authorities and our local operational teams to ensure that work is completed to the highest quality and is compliance with local highway authorities.
- Keep customers informed on the status of their work requests and explain the steps required to complete necessary work to their satisfaction.
- Work to service levels that achieve the customer and company’s required outcomes.
- Proactively look for opportunities to improve process and feed ideas into local meetings and continuous improvement groups.
- Manage our workflow, redistributing work in day as priorities and service levels change to meet customer and business need.
Requirements:
- To excel in this call centre role, you should have:
- Strong IT skills, particularly with the Microsoft Office suite.
- The ability to work under pressure in a dynamic and evolving environment.
- Excellent communication skills with a proven track record of managing customer expectations.
How to Apply
- If you meet the qualifications outlined above, we want to hear from you.
Please note: This role is advertised by Morson Talent on behalf of our client. Only shortlisted candidates will be contacted.
Expected salary
£12.6 per hour
Location
Derby
Job date
Wed, 11 Sep 2024 22:47:00 GMT
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