Call Centre Advisor

Job title:

Call Centre Advisor

Company

Morson Talent

Job description

• Location: Derby, Derbyshire, England
• Salary: £12.60 – 12.60 per hour
• Category

• Sector:
• Contract type Contract
• Consultant: Jessica Winterbottom

Pay: £12.60 per hourContract Length: 3 months (permanent opportunity)Location: DerbyHours: Full timeWhat you will be doing: You will be working with external suppliers, field managers, operatives and customers in order to ensure a first-class service is being delivered.As a Call Centre Advisor, you will manage the workflow for our field operatives and technicians in real-time, ensuring they receive the right work at the right time.Role Responsibilities:Prioritise and schedule customer appointed and proactive work to field technicians and repair crews.

• Liaise with our customers, the highway authorities and our local operational teams to ensure that work is completed to the highest quality and is compliance with local highway authorities.
• Keep customers informed on the status of their work requests and explain the steps required to complete necessary work to their satisfaction.
• Work to service levels that achieve the customer and company’s required outcomes.
• Proactively look for opportunities to improve process and feed ideas into local meetings and continuous improvement groups.
• Manage our workflow, redistributing work in day as priorities and service levels change to meet customer and business need.

Requirements:

• To excel in this call centre role, you should have:

• Strong IT skills, particularly with the Microsoft Office suite.
• The ability to work under pressure in a dynamic and evolving environment.
• Excellent communication skills with a proven track record of managing customer expectations.

How to Apply

• If you meet the qualifications outlined above, we want to hear from you.

Please note: This role is advertised by Morson Talent on behalf of our client. Only shortlisted candidates will be contacted.

Expected salary

£12.6 per hour

Location

Derby

Job date

Wed, 11 Sep 2024 22:47:00 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.org) you saw this job posting.