Call Centre Representative

PRIMARY DUTIES • Provide excellent customer service to internal and external customers regarding policy, billing, claims, payment and collection inquiries by phone (phone, email, etc.) • Investigate, own, and resolve customer inquiries regarding coverage, claims, billing and service, while clearly documenting outcomes in the system for future reference • Maintains confidentiality of client account information and other confidential information. Conducts work in a professional manner • Meets or exceeds productivity and quality objectives established by the department as well as Customer experience call audits • Use problem solving capabilities to effectively resolve any conflicts with clients, agents and/or brokers • Take and support phone enrolments • Ensures timely and accurate assignment of cases for resolution to the appropriate departments. • Produce literature fulfilment and notes to the adjustors. • To continue training/developing with all aspects of the job, product as well as procedures.

QUALIFICATIONS REQUIRED

• 2 years of relevant work experience preferred in call center environment
• Ability to multi-task, talking with customers while completing paperwork and system changes
• Excellent communication and Interpersonal skills
• Outgoing and engaging conversation skills
• Effective listening and problem solving skills
• Professional demeanor
• Efficient in Microsoft Office
• Bilingual, English and French
• Excellent verbal communication skills (in both French and English) are necessary.
• Must be detail oriented, analytical and possess excellent Customer Relations skills.
• This position will require successful candidates to work 8 hour shifts between 8:00am to 7:00pm Monday to Friday. The starting hours for this position will vary.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

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