Call Handler – 26k – Newry

Job title:

Call Handler – 26k – Newry

Company

Vanrath

Job description

VANRATH are assisting with the recruitment of a Call Handler for a major company that specialises in Supply, Distribution and Manufacturing.This is a Full-time position – Monday – Friday (9.00am – 5.30pm) position.Permanent position – Monday – Friday – Position of work is Newry.Salary:Fully Negotiable (£26,000 preferred) + Fantastic Benefits packageResponsibilities:

• Monitor sales email inbox ensuring emails are dealt with in a timely manner.
• Receiving and processing sales orders on the ERP system
• Verifying orders, including customer’s personal information and payment details.
• Dealing effectively and efficiently with customers’ requests & queries. i.e., stock availability, delivery times, notification of delays etc.
• Imparting technical and product information to customers including offering alternative product choices.
• Dealing with customer queries and complaints
• Proactive telesales function within the sales office focussing on individual and team KPI’s.
• Point of contact for the sales representatives, receiving and processing orders, dealing with sample requests etc.
• Meet and greet in the office and dealing with any trade enquiries.
• Work effectively with other departments.
• General office administrative duties and any other duties that may be assigned.

The Ideal Person:

• Experience in similar role
• Working knowledge of the Microsoft Windows and the Office packages.
• Knowledge of sales processes/order process and order fulfilment.
• Excellent communication and customer care skills (face-to face and via the telephone) and enjoy engaging with customers.

For further information on this vacancy, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.Incredibly professional business. I had the pleasure of speaking to Conor Birch. I have been working in temporary positions for nearly two years and within the matter of days, Conor helped me secure an amazing permanent role. I could not thank him enough for this amazing opportunity. Conor made sure to contact me every step of the way even if it was just to check in with how I was feeling with regard to the role, I found Conor extremely friendly, efficient and supportive. I highly recommend Conor and VANRATH as a whole. The whole experience was amazing start to finish.My experience with Vanrath was nothing short of superb! Ethan Boylan was efficient, courteous and extremely capable in his dealings with me. The whole journey from application to employment was delivered in a timely and professional manner. I can highly recommend Vanrath and in particular, Ethan Boylan for anyone currently seeking employment.What can I say about Chanel Gillen, friendly, funny, highly professional and successfully got me the specific role in the specific company I asked for. Stayed in constant communication throughout the whole process and amazingly helpful with preparation for interviews. Easily the best recruitment consultant I have worked with and would highly recommend to others looking to change their employment.

Expected salary

£25000 – 26000 per year

Location

Newry

Job date

Thu, 12 Sep 2024 05:02:38 GMT

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