ReQuire Consultancy
Job title:
Call Quality & Coaching Specialist
Company
ReQuire Consultancy
Job description
Call Quality Coaching Specialist – Help People Thrive in a Fast-Paced Contact Centre!📍 Salisbury | Office-Based | £28K-£30K + Amazing Benefits | Mon-Fri 9-5 | No Weekends!Are you passionate about people development? Perhaps, you love the buzz of a busy service centre and the satisfaction of helping others succeed?Well, here is a role for you – Our client are looking for an Coaching Specialist to join their growing, high-performing business, located in a fantastic central Salisbury location. This is your chance to make a real impact – coaching a team of Customer Service Advisors, driving performance, and helping shape a culture of excellence.💬 What You’ll Be DoingThis role is all about coaching, guiding and empowering others. You’ll support a team of around 18 (and growing!) advisors across calls, emails, and live chat – making sure they have the tools, confidence and skills to deliver exceptional service.Provide 1:1 and group coaching to help advisors growMonitor performance and share real-time feedbackSpot development needs and build personalised action plansRun soft skills and call handling training sessionsSupport onboarding and create a positive, engaged team cultureWork with Quality Assurance to improve standards and consistencyShare insights with management to help shape better processes🔎 What We’re Looking ForWe’re open on background – if you’ve coached call handlers in a fast-moving customer-facing environment OR within Financial Services, of course – we’d love to hear from you.Whether you come from telecoms, utilities, financial services, retail, or another busy contact centre setting, the key is your ability to coach, your understanding of KPIs, and your energy for driving improvement.✔️ 12+ months in a coaching, team lead or quality support role
✔️ ️Strong communicator and motivator
✔️ Confidence using CRM and contact centre systems
✔️ A positive presence who builds others up and brings people with them💼 What’s in It for You?This business values its people and is proud to offer a strong, supportive working culture along with great perks and benefits:£28k – £30k salary (DOE)33 days holiday per year£500 wellbeing allowance (gym, spa, health memberships etc.)Company pensionLife assurance (4x salary)Healthcare with 24/7 GP access & mental health supportEmployee assistance programmeDiscounts at major brandsFree lunch days to support with cost of living🕘 The Role at a GlanceFull-time, Monday-Friday, 9am-5pmNo weekends or late shiftsBased in a modern, well-located office in SalisburyOpportunity to work closely with Operations leaders in a growing, evolving team👋 Ready to Coach, Lead & Make an Impact?If you’re excited by the chance to help people succeed, build a brilliant team culture, and be part of something growing and dynamic – apply today.Let’s talk about your next step. Contact initially to get your application underway.
Expected salary
£28000 – 30000 per year
Location
Salisbury
Job date
Thu, 24 Apr 2025 07:46:36 GMT
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