(Casual Hire) Telecom Administrative Assistant

Description

• Applicants seeking short-term or part-time work with the University Hawai’i may apply for Casual Hire positions, which include administrative, professional, and technical (APT) or instructional-type positions. Because of the temporary nature of these appointments, Casual Hire employees are not eligible for most benefits as provided to regular BOR and Civil Service employees such as paid leave and holidays. Casual Hire appointments may last for up to 89 days for full-time employees, and up to 1 calendar year for part-time employees.****

Working Title: Telecom Administrative Assistant

Position Number: Casual Hire

Hiring Unit: Information Technology Services/Technology Infrastructure

Location: Manoa

Date Posted: November 26, 2024

Closing Date: November 26, 2024

Salary Range: $25.64/hour

Schedule: Monday to Friday, up to 40 hours/week

Temporary/Permanent: Temporary

Duties and Responsibilities

1. Telecom Requests
2. In process TR’s and assign to reviewer (Step 1)
3. Review assigned Telecom Requests (Step 2)
4. Prepare and attach documents to TR’s.
5. Supervise students with
6. WO
7. Prep (phones and accessories)
8. Finalize WO for billing
9. Trouble Tickets (assist remotely or dispatch)
10. Billing
11. Manage and process Telemanagement Update requests and DTC requests
12. Compile monthly TR’s to be billed for each month and prepare data for billing
13. Inventory
14. Maintain phone and ancillary equipment inventory
15. Test, clean and package
16. Schedule e-waste drop offs
17. Notify when cables need to be replenished
18. Maintain ITC phone and ancillary equipment inventory
19. Replenish jack and asset tags
20. Office Admin
21. Monitor departmental phone calls and voicemails and assist users or forward to appropriate staff.
22. Monitor departmental email account and take appropriate action.
23. Manage Telecom documents
24. File
25. Scan
26. Destroy

Minimum Qualifications

1. Functional knowledge of Voice over IP (VOIP) technologies
2. Ability to provision and install VOIP telephones
3. Functional knowledge of Voice messaging and other digital telecommunications systems
4. Demonstrated ability to recognize problems and provide solutions using basic telephony knowledge
5. Ability to communicate accurately in writing, verbally, and by preparation of reports and other materials
6. Demonstrated ability to operate a personal computer and experience using Microsoft Office applications.
7. Possession of a baccalaureate degree or relevant experience.

To Apply:

Click on the “Apply” button on the top right corner of the screen to complete an application and attach required documents.

Applicants must submit the following: 

(1) Cover Letter indicating interest in the position and how the minimum qualifications are met;

(2) Resume; 

(3) The names and contact information (telephone number and email addresses) of at least three (3) professional references;

(4) Copy of Educational Transcripts with confidential information redacted (i.e. social security number, date of birth, etc.).

Failure to submit all required documents shall deem an application to be incomplete.

Employment may be contingent on verification of credentials and other background information, including the completion of a criminal history check.

Note: If you have not applied for a position before using NeoGov, you will need to create an account.

Inquiries:

808-956-9098; joanf@hawaii.edu

EEO/AA, Clery Act, ADA

The University of Hawai’i is an Equal Opportunity/Affirmative Action Institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran. For more information or inquiries regarding these policies, please refer to the following link: http://www.hawaii.edu/offices/eeo/eeo-coordinators/

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai’i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

Accommodation Request: The University of Hawai’i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/

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