Claim Specialist- Property Field Inspection

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Build your career at one of the top companies for professional growth in the U.S.! Khakis optional…

At State Farm we invest in our employees by providing a competitive Total Rewards package:

Starting Salary is $55,029.65 ($27.31/hr.) – $79,230.63 annually, ($39.32/hr.). Because work-life-balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week! Salary offered is dependent on skills and qualifications, with the high end of the range limited to applicants with significant relevant experience. 

You are also eligible for:

• An annual bonus based on individual and enterprise performance
• Annual merit increases
• 401(k) contribution
• Paid Time Off (PTO), plus: 5 days of Life Leave to take care of yourself and your family, Paid Volunteer Time, and an Annual Celebration Day to celebrate what’s important to you!
• Industry leading Tuition Assistance Programs
• Wellness and mental health programs
• Discounts from hundreds of retailers through our Perks at Work program

And more!

Grow Your Skills, Grow Your Potential

Responsibilities

Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accidental and weather-related claims for homeowners, commercial properties, and large losses. 

We are looking for an experienced and highly skilled professional to contribute to our dynamic team. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable service. 

Key Responsibilities:

• Conduct on-site inspections and assessments of property damages for both residential and commercial claims
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
• Investigate and adjust both personal and commercial property claims with exposures up to $500,000
• Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
• Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines

Where you’ll work:

This position is located in Syracuse, NY. and is responsible for servicing these zip codes:

13476 13421 13032 13054 13212 13030 13057 13082 13477 13461 13037 13039 13162 13308 13211 13478 13066 13104 13116 12927 13167 13601 13605 13612 13613 13619 13633 13634 13646 13648 13664 13666 13670 13687 13695 13316 13493 13620 13630 13650 13675 13681 13041 13083 13615 13640 13654 13661 13669 13672 13680 13682 13684 13690 13693 13142 13602 13617 13618 13665 13036 13076 13103 13114 13131 13145 13603 13607 13608 13611 13614 13616 13621 13632 13641 13643 13673 13677 13685 13694 13044 13606 13636 13637 13658 13691 13028 13042 13302 13437 13624 13626 13635 13638 13652 13656 13679 13692 12965 13029 13132 13135 13144 13483 13622 13628 13642 13659 13660 13696 13662 12957 12916 12967 13667 13676 13697 12922 13639 13699 12914 13625 13647 13655 13668 13683 12937 12973 13117 14551 14489 13143 14555 13111 13074 13156 14433 13069 13112 13027 13033 13064 13115 13126 14516 14590 13080 13090 13146 13088 13154 13209 13140 13166 13164 13290 13138 13210 13214 13102 13207 13202 13205 13084 13078 13020 13832 13844 13155 13113 13203 13208 13206 13124 13224 13244 13052 13063 13136 13158 13120 13204

Competitive candidates should reside within a commutable distance of this territory.

This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments.

Hours of operation are continually evaluated and may change based on business need. Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where you will be required to travel to assist in other territories. Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours. 

Qualifications

• Bachelor’s degree in a related field is preferred or equivalent work experience
• Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims
• Strong knowledge of property insurance policies, coverage and claim handling practices
• Demonstrated knowledge of both residential and commercial building construction
• Familiarity with local regulations and compliance requirements in your assigned territory
• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
• Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus
• Proven ability to assess damages, estimate repair costs, and negotiate settlements
• Detail-oriented with strong organizational and analytical skills
• Proficient in using claims management software and other relevant tools 

Physical Requirements:

• Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
• A valid driver’s license is required

Preferred Skills:

• Experience in handling complex or high-value claims
• Construction background
• Water mitigation inspection
• Xactimate, XactContents

Additional Details:

• Employees must successfully complete all required training, including applicable licensing exam(s) and background checks required of various state(s).
• State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.
• Visit State Farm Careers for more information on our benefits, locations, and the hiring process

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