Client Solutions Manager, Media, Entertainment, Sport & Telecoms – Global Business Solutions (Italy)

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy – a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That’s how we drive impact – for ourselves, our company, and the communities we serve.

Join us.

The Client Solutions team are responsible for campaign execution and success, working closely with the Brand Partnerships team to deliver a first-class service to clients. Working with the top agencies and brands across Europe to educate and inform about the exciting evolution of TikTok.

Responsibilities

• Build and progressively growth client portfolio by securing win-win business opportunity, throughout the different sales cycle (acquisition, retention and upsell)
• Execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by the management team
• Drive education on product, company updates and share company best practices as relevant to client or agencies’ business
• Work and collaborate with a diverse group of internal cross functional teams, support the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners
• Aid the team in educating clients and agencies on product solutions and best practices, and ultimately helping to grow existing business, helping the team manage relationships with key clients and agency partners (media, creative, marketing partners)
• Plan media activation and keep accurate record of all pending and active campaign plans, assist to maintain campaign schedule and availability of ad placements
• Work with the product and campaign execution team to ensure ad specifications and rates are accurate as well as being responsible for the reporting of and optimization of campaigns

Qualifications

Minimum qualifications:

• Background or strong interest/curiosity in one of the following industries: Media, Entertainment, Sport & Telecoms
• Background in creative agencies as account executive/manager, or media/ad tech agencies as media planner/media manager or in related industry companies on brand side covering digital marketing/media roles
• Performance experience is a must have

Preferred qualifications:

• Self-starter, fast learner with a start-up spirit
• Experience in managing campaigns across multiple adv solutions and placements
• Able to coordinate different stakeholders’ interests and requests at the same time
• Experience in client facing role and ability to speak to C-Level stakeholders
• Deep understanding of the measurement solutions and how to leverage those to prove TikTok value to clients
• Excellent verbal and written Italian and English communication skills, due to working with vendors/external stakeholders in the italian market

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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