Commercial Call Center Representative

Job#: 2090525

Job Description:

B2B Commercial Call Representative

Apex Systems is a global IT services provider and our staffing practice has an opening for a B2B Commercial Call Center Representative to place at our client.

Location: Cambridge, ON (MUST BE LOCATED IN CANADA)

In Office Frequency: 5 days, flexibility upon tenure.

Hours per Week: 40

Pay Rate: $21/hr.

Shift: M-F 9 am – 5:30 pm

Application Process: Please submit your resume via the platform you are using. If you encounter any issues, please email your resume in Word format to Noah – ndobrinsky@apexsystems.com? and reference B2B Call Center Representative.

Key Responsibilities:

Role Overview: We are seeking a dedicated and professional individual to join our B2B Commercial Contact Centre team. You will support commercial and property management companies across Canada, handling inquiries related to service requests, reporting moves, billing inquiries, and new products/services. This position requires a high level of urgency and professionalism, especially when dealing with large national franchise restaurants, hotels, retirement homes, and other businesses.

Responsibilities:

• Take inbound phone calls and support inboxes.
• Work independently during later evening shifts once fully trained, with support available if required.
• Coordinate with internal teams (e.g., workforce planning, operations, sales) to resolve issues.
• Ensure a 4-hour response time to have a technician/contractor onsite to address any service concerns.
• Assist in sourcing various types of replacement equipment to ensure customers have heat/cooling/hot water restored.

Skills and Background:

• Call center experience is beneficial.
• Critical thinking, urgency, and adaptability are key.
• Computer knowledge is essential.
• Ability to think outside the box to ensure customer satisfaction while still meeting company needs.

Training:

• 2-3 weeks of in-class and shadowing sessions.
• Gradual transition to taking calls with support.
• Approximately 1 month of training/onboarding.

Work Environment:

• Training will take place in the office.
• Hybrid policy after 6 months if meeting objectives (2 days a week work from home); otherwise, in-office.
• Hours of operation are 8am-10pm, 7 days a week, with Sundays currently supported via on-call.
• Shifts will fall within these hours but will likely be evenings and Saturdays, with on-call support provided by existing team members. Shifts are assigned and adjusted based on business needs.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated’s Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Read Full Description