Communication and Information Systems (CIS) Officer

Position Name: Communication and Information Systems (CIS) Officer
Employment Regime: Seconded/Contracted
Post Category for Contracted: Mission Support – Management Level
Ref. Number: SOM-9058
Location: Mogadishu
Availability: ASAP
Component/Department/Unit: Chief of Staff Department/ Mission Support Department/
CIS Section

Security Clearance Level: EU SECRET

Open to Contributing Third States: No

1. Reporting Line:
The Communication and Information Systems (CIS) Officer reports to Head of CIS.

2. Main Tasks and Responsibilities:
• To provide Communication and Information Systems first-level support, initial troubleshooting for all directly reported issues and tickets assigned by the Help Desk and quickly restore the affected services;
• To act as the custodian of all Communication and Information Systems assets, including hardware, software, radio, satellite communication equipment and video teleconferencing;
• To conduct the maintenance processes of CIS standard hardware, software, systems, and peripherals;
• To deliver training to Mission members on new technologies and procedures;
• To provide support for Mission telephony systems including IP telephony, videoconferencing, and GSM equipment;
• To monitor activities, analyse and report on issues pertaining to the area of responsibility;
• To maintain accurate and up-to-date inventory of all Communication and Information System assets and network services, their functionality, distribution and location;
• To submit consolidated reports on the technical condition of Communication and Information Systems assets;
• To monitor and improve the security posture of Communication and Information System assets and security control functions (i.e. antivirus/antimalware);
• To deploy Windows Operating System and device management tools and verify the successful update of device configuration according to IT policies;
• To troubleshoot issues affecting Windows Operating System, printer and network connectivity, software functionality, radio network,
• To ensure IT and communication assets are used in accordance with best practices and procedures;
• To perform annual general maintenance of all hardware, software and communication equipment and ensure functionality within accepted technical parameters;
• To maintain contact with Security and Duty of Care Department for technical and security instructions and implementation;
• To operate and maintain encryption devices/systems and prepare procedures and user manuals for approved users of crypto systems;
• To oversee the implementation of all Communication and Information Systems Standard Operating Procedures (SOPs);
• To prepare IT systems user guides and manuals for end users (e.g. printers, laptops, desktops, tablets, projectors, etc.) and communication assets (VTC, smartphones, satellite phones, radios);
• To install, maintain, repair and monitor LAN and WAN infrastructure including routers, switches, VPN, firewalls and wireless infrastructure;
• To be responsible for network design, improvement and rationalisation;
• To manage Active directory using Azure administrator;
• To administer Microsoft 365;
• To be responsible for PC and server hardware software and O/S support;
• To perform problem management and incident management analysis and develop general solutions to enhance the quality and reliability of CIS services;
• To implement approved CIS change management requests through standardised release management procedures;
• To deploy, install, maintain and support of all data centre equipment, servers, software and services in the Mission;
• To plan, implement and maintain data recovery tools, business continuity measures and disaster recovery measures, ensuring a high availability of mission-critical data centre services throughout the Mission;
• To implement, maintain and enhance Firewall and IDS/IPS;
• To maintain and implement Linux server;
• To administer and maintain latest versions of VMware ESXi/vSphere;
• To migrate, maintain and implement latest versions of Windows Server.
3. General Tasks and Responsibilities:
• To identify and report on lessons learned and best practices within the respective area of responsibility;
• To contribute and ensure timely reporting on activities within the respective area of responsibility;
• To take account of gender equality and human rights aspects in the execution of tasks;
• To undertake any other related tasks as requested by the Line Manager(s).

4. Essential Qualifications and Experience:
• Successful completion of university studies of at least 3 years attested by a diploma OR a qualification in the National Qualifications Framework which is equivalent to level 6 in the European Qualifications Framework OR a qualification of the first cycle under the framework of qualifications of the European Higher Education Area, e.g. Bachelor’s Degree (the qualification should be in any of the fields of Information Technology, Computer Science, Telecommunications, IT Engineering or other related fields) OR equivalent and attested police and/or military education or training or an award of an equivalent rank; AND
• A minimum 4 years of relevant professional experience, after having fulfilled the education requirements.

5. Essential Knowledge, Skills and Abilities:
• Knowledge of computer systems and wired/wireless network technologies e.g. LANs, MANs, WANs;
• Networking knowledge and understanding of networking concepts;
• Knowledge of building and supporting of firewalls, routers and switches;
• Knowledge of Cisco network infrastructure;
• Knowledge of administering Microsoft 365, Intune and Azure Active directory;
• PC troubleshooting skills and knowledge of basic PC architecture
• Knowledge of TCP/IP, UDP, DNS, DHCP, VPN, SSH, VLAN and other common core network technologies and services;
• Technical skills and hands-on experience in troubleshooting hardware, software and network connectivity issues;
• Understanding of Windows Active Directory domain services;
• Strong analytical and problem solving skills;
• Drafting and writing skills.

6. Desirable Qualifications and Experience:
• Experience with the ITIL (Information Technology Information Library) best practices;
• International experience, particularly in crisis areas, with multinational and international organisations
• Completed CCNA or comparable qualifications and 3+ years` experience in an IT/Server support role;
• Certifications in Microsoft Windows Server technologies (MTA, MCSA, MOSE), with Azure (AZ-900 or higher).

7. Desirable Knowledge, Skills and Abilities:
• Ability to converse in business terms about organisational technology needs and solutions and in technical terms with IT and communications specialists;
• Knowledge in administration and maintenance of radio and satellite communication systems;
• Knowledge in implementation and administration of any electronic Document Management System;
• Knowledge of hardware performance and specifications;
• Knowledge of IDS/IPS;
• Knowledge of Project Management in regards to hardware/, and software implementation projects;
• Basic understanding of topographic maps, colours, symbols and scales and handheld GPS.