Meta
Job title:
Complaints Counsel
Company
Meta
Job description
Meta seeks a highly motivated lawyer to serve as Complaints Counsel on Meta’s EMEA Disputes team based in Dublin or London. The successful candidate will be joining an international legal team working on issues in a vibrant, fast-paced environment. We’re looking for a Complaints Legal Counsel to handle user complaints as part of a statutory complaint handling process. As a Complaints Legal Counsel you will be embedded in a cross-functional workstream that deals with statutory complaints from users. You’ll work on all stages of the complaint from initial engagement with a regulatory body to facilitating an amicable resolution; providing day to day legal advice as a subject matter expert to key stakeholders across the business;. We’re looking for someone with the legal experience and ability to effectively analyse legal case outcomes and partner with colleagues across the business to identify possible solutions at individual complaint level while also advocating and managing changes at process and product level more broadly based on insights from the user complaints. The role requires a highly organised individual with a strong work ethic; ability to take ownership for and manage a varied workload; strong drafting and advocacy skills; good commercial judgement; a self-starter; and a keen interest in learning about Meta’s products and services and how they interact with the law.Complaints Counsel ResponsibilitiesManaging a docket of complaints of varying complexity and timeframes with a focus on data protection, data security, as well as e-privacy issues in the United Kingdom, Ireland and across the EURunning internal fact finding investigations with partners across different teams and drafting responses to complaints based on the fact findingIdentifying, analysing and supporting the resolution of complaints and helping to implement improvements at regional or global levelPartnering with key internal stakeholders such as data protection teams, privacy policy and communications colleagues, business and product teams, operational teams and regional leadershipManage quarterly reporting to senior Legal leadershipSetting up and/or improving internal procedures and know-howEngage proactively in cross functional teams to provide internal legal advice across subject areasActively contributing to the culture where the user experience is a prioritySeeking to go above and beyond by taking real ownership of problems, policies or proceduresMinimum QualificationsQualified lawyer in the UK or an EU jurisdiction with 3+ years PQE in a law firm or relevant in house experience.Preferred QualificationsStrong experience in a regulatory complaints handling process, preferably in privacy, but experience in other regulator environments is highly considered.Familiarity with internet laws and issues, particularly the EU and UK GDPR and its application to online platforms helpful.LocationsAbout MetaMeta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to .
Expected salary
Location
Dublin – London
Job date
Fri, 24 May 2024 00:32:02 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.org) you saw this job posting.
