Conference & Banqueting Manager

Job title:

Conference & Banqueting Manager

Company

Salthill Hotel

Job description

Conference & Banqueting ManagerThe Salthill Hotel have an exciting job opportunity for an experienced C&B Manager to join our team. This key position involves the management of events hosted in the Hotel and working closely with the Wedding & Events Manager as well as the wider team to ensure smooth running of these events.Your Responsibilities· Monitor, co-ordinate and communicate event bookings, ensuring accuracy of billing and information, maintaining up to date profiles, and recording client feedback post event· Up-sell products and services throughout all event process to maximize revenue· Managing the Conference & Banqueting Team to maximise employee productivity and satisfaction· Ensuring the training and event briefing takes place on time and in advance of all events.· Ensure a detailed pass over after each function· Ensure a detailed brief on each function is left for other management in your absence· Monitoring department’s overall service, interaction with other departments, etc· Knowledge of departmental equipment – including technical equipment i.e. AV System· Train all Conference and Banqueting staff on the use of the AV equipment· Ensuring that all charges of meetings, conferences and dinners are accurate and followed through prior guest departure· Ensuring compliance with specifications of Weddings, Conferences & Event details by working closely with Sales and other Food & Beverage Outlets· Ensuring room is set up in accordance with customer specifications by supervising set-up staff and inspecting function rooms prior to events· Checking rooms comfort, lighting, equipment, and temperature reporting any maintenance issues to the operations manager.· Meeting required needs of banquet orders by assuring proper inventory of all banquet equipment and supplies· Liaising with operations manager who will place orders for Conference and Events consumable items· Achieving profit goals by ensuring that negotiated conference and banqueting rates are in line with hotel profit objectives· Follows-up with guests to determine satisfaction; measures result and establishes strategies to improve the quality of the guest experience· Ensuring that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct is maintained by all employees in the department· Implementing strategies to improve guest service, food production techniques and efficiency· Focused on delivering a high level of customer/ client service· To fully understand the pricing structure and maximise opportunity during peak and off-peak periods· To have an in depth knowledge of key competition and their strengths and weaknesses versus the Group/companies· Build a relationship with the customers and deal with any queries they may have at any point· Be present for all major functions and weddings· Implement all hotel policies and ensure conference and banqueting team meet all service and presentation standards as agreed with senior management· Adhere to Health & Safety Procedures and other Company Policies and Procedures· Meet and greet all clients during the event phase and ensure the smooth handover of the event to the operations team for the execution of details· To attend weekly HOD meetings were possible ensuring a brief is received if this isn’t possible.· Liaise and maintain a relationship with other departments to ensure the effective, efficient, and smooth running of eventsDuty ManagerAs part of your role you will be responsible as manager on duty when designated as such by the deputy general manager.These duties can include but are not limited to· Ensuring standards of Hygiene and cleanliness are met around the hotel· Carry out property walks to ensure standards are maintained reporting maintenance issues and correcting health and safety concerns.· Ensuring staff briefing take place· Ensuring staffing levels are at optimal levels to meet business needs· To ensure customer experience is paramount and customer expectations are exceeded· Ensuring staff presentation and grooming standards are implemented· Ensuring staff adhere to all company policies and proceduresThe CompanyThe 4-star Salthill hotel is located on the Salthill Promenade with gorgeous views of the Galway Bay. The Salthill hotel is a popular venue for weddings and events and the perfect hotel for a long weekend exploring Galway City and the beautiful Salthill. The hotel has 2 restaurants and a popular bar, with a newly added café space perfect for a hot drink and a quick bite to eat. The Salthill hotel is one of 3 Byrne Hotel Group hotels located in Galway.The Byrne Hotel Group is a unique collection of family owned hotels and guests houses in Galway, Dublin and the UK offering Irish Hospitality at its best. When you join the Byrne hotel group you join a dedicated team who have a strong focus on providing an exceptional guest experience. We are committed to providing training and support for our employees while fostering a culture of professional excellence. The Byrne Hotel Group offer our employees the opportunity to develop their talent and grow their career through opportunities across the group. We pride ourselves on building strong teams and a supportive working environment for our employees.Byrne Hotel Group is an equal opportunities employer.INDHP

Expected salary

Location

Salthill, Co Galway

Job date

Fri, 23 May 2025 22:53:58 GMT

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