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Synopsis of the role
The Vendor Management Leader is the key owner to drive Performance Metrics, Service Levels and Customer Experience with our business partners for Global Consumer Care. The role will be responsible for all performance aspects, and day-to-day management of the assigned outsourced operations, resources and workflow management with a focus on monitoring workflow controls between Equifax and assigned vendors. The position will also have responsibility for contract and relationship management, financial and quantitative analysis of vendor performance, and ensuring continued alignment between the assigned outsourced operations and Equifax’s ability to deliver excellent customer service. You will also be responsible for the long-term operational strategy and support model, continuous improvements of business processes, new process implementation, vendor selection, coordination of training, oversight of regulatory process compliance at vendors, critical issue resolution and regular business reviews.
What You’ll Do:
What Qualifications you need:
What could Set you apart:
Primary Location:
CAN-Toronto-5700 Yonge
CAN-Montreal
Function:
Function – Fulfillment / Operations
Schedule:
Full time
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