Contracts Administrator – Customer Support

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This is a position with grade

15

This position reports to

Purchasing Manager

Your role and responsibilities

As a Contracts Administrator – Customer Support, you provide customers support (e.g. order assistance, payment-related assistance) in order to achieve target levels of service quality, operational efficiency and customer satisfaction. You processe orders by coordinating with Sales, Product Marketing, Logistics, Supply Chain and other internal teams to ensure customers receive accurate and timely delivery of products and act as first point of contact for customer questions and orders. You support sales team in pre-sales or after-sales service with resolution of customer issues/challenges. You effectively communicate with customers, implement and maintain customer support processes. The work model for this role is 100% remote. #LI-remote This role is contributing to the Electrification Services ABB division and can be located anywhere in Canada. Responsibilities: • Ensure customer satisfaction. • Communicate with customer. • Executes customer orders from order booking to payment. • Ensures customer orders are executed and delivered on-time and per contractual requirements. • Prepares purchase requisitions. • Ensures that order documentation is complete, current and properly backed up. • Accurately maintains backlog in terms of delivery dates and forecast. Participates in backlog review meetings. • Create and maintain master data such as Material Master, Information Records, Source List. • Supports inventory process. • Work in collaboration with all team members such as Sales and Marketing, Receiving and Shipping, and Supply Chain. • Effectively implements and leverages the use of existing tools and processes. • Ensure key performance indicators (KPI’s) such as on-time delivery and quality are met through oversight. May be required to define improvement action plan to achieve KPI’s. • Other duties as assigned by management. This role is a grade 15.

Qualifications for the role

• Possess a Diploma or University degree in Business Administration or a related discipline.
• 5 years of experience.
• Knowledge of contractual, legal and commercial aspects.
• Excellent communication skills.
• Experience with SAP Business Management System (ERP).
• Knowledge and experience with Lean Six Sigma concepts.
• Strong organizational skills, proactive, results-oriented; tactful and diplomatic.
• Strong knowledge of Excel, Word, One Note, MS Project.
• Bilingual (English/French).

Benefits

• Retirement plan
• Expense reimbursement
• Accident insurance
• Wellbeing program

More about us

• Referral bonus premium $1,500.00**** ABB’s Electrification organization is responsible for the go-to-market strategy and generating profitable growth for the Electrification Business Area. Our 10,000 strong commercial team represents the portfolio of all Electrification Business Area Divisions in over 100 countries. Our unmatched domain expertise across key industry verticals and channels combined with our truly global footprint makes us able to deliver extraordinary business results, supporting our customers with solutions which address their current needs, whilst considering the future emerging trends such as Urbanization, Digitalization and Shift to Electricity and Sustainable Energy. ABB’s Electrification organization is responsible for the go-to-market strategy and generating profitable growth for the Electrification Business Area. Our 10,000 strong commercial team represents the portfolio of all Electrification Business Area Divisions in over 100 countries. Our unmatched domain expertise across key industry verticals and channels combined with our truly global footprint makes us able to deliver extraordinary business results, supporting our customers with solutions which address their current needs, whilst considering the future emerging trends such as Urbanization, Digitalization and Shift to Electricity and Sustainable Energy.

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