Coordinator- Friendly Calls Program

Title: Coordinator- Friendly Calls Program

Employee Working Location: Remote/Virtual (Ottawa, Canada) 

Employment status: Temporary full time (14 months)

Salary band: $43,746 – $47,000/year 

The Canadian Red Cross (CRC) – one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of Canada’s Best Employers 2022 – is seeking a Coordinator- Friendly Calls Program to join its team. 

We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience. 

Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply. 

The incumbent will provide clients with company, companionship, and a connection with their community by addressing feelings of isolation or loneliness. The Coordinator will be responsible for expanding existing services through program promotion, establishing community partnerships, and strengthening the volunteer workforce.

In this role, you will: 

Responsibility 1. Program Promotion and Development 

• Promote Friendly Calls Program initiatives and encourage client development of the Home and Community Care sector.
• Develop, implement, and evaluate a program assessment tool to determine current and future needs of the Friendly Calls Program.
• Develop, implement, and evaluate a referral program to encourage client development
• Gathering data to prepare reports for the purpose of evaluating program success and referral process success.

Responsibility 2. Volunteer Workforce Development 

• Strengthen and train volunteer workforce to provide Friendly Calls services utilizing existing Red Cross programs and support teams.
• Integrate volunteer resources within the scope of responsibilities, as required.

Responsibility 3. Work Environment/Occupational Health and Safety 

• Participate and promote completion of mandatory health and safety education/orientation.
• Participate and promote respectful communication between all personnel and clients to promote a healthy and safe workplace.
• Aware of and adhere to policies and procedures related to health, safety and quality matters to ensure employee, volunteer, and client safety.
• Ensure all near-misses and incidents are promptly and accurately reported to their coordinator or designate.
• Participate in discussions regarding safety awareness during team meetings.

Responsibility 4. Communication

• Participate in internal and external program stakeholder meetings and communicate regularly with various stakeholders.
• Engage with external community partners in the Home and Community Care sector to enhance program planning and implementation.
• Ensure ethical conduct of program activities and the confidentiality of program participants.
• Represent the program in a variety of contexts with a diverse range of audiences.

What we are looking for: 

• One to three years’ experience in community program development or a relevant sector
• Post secondary education is an asset
• Excellent communication skills
• Excellent collaborator and skilled in partnership development
• Volunteer management and training experience
• Basic computer skills
• Strong interpersonal, customer service and empathy skills
• Punctual and organized
• Commitment and clear understanding of privacy and confidentiality.

Working conditions: 

• The work may be performed both in an office environment and remotely from the Coordinator’s home.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information. 
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC). 
• At this time, the CRC has temporarily suspended our Covid-19 vaccination policy and does not require but continues to strongly encourage full vaccination of all our personnel. 

Qualified applicants are encouraged to apply as soon as possible – those who apply after the selection process has started may be held for a second review if needed OR reviewed for alternative roles. We appreciate the time and effort it takes to apply and thank you in advance. 

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential. 

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