Cork, Ireland | Support Specialist and UX Tester

Job title:

Cork, Ireland | Support Specialist and UX Tester

Company

RWS

Job description

Job PurposeAre you passionate about providing support and troubleshooting user issues? Do you feel comfortable with validating data and placing outbound calls? If so, this job could be for you!RWS is currently looking for new talents to join our team as a Support Specialist and UX Tester.As a Support Specialist and UX Tester, you will be responsible for providing specialized support, testing and validating business data while engaging in sales-related activities and building relations with external parties.Job OverviewOn a given day, your work might include:Analyzing ambiguous issues and being able to escalate to appropriate internal teamsReviewing and processing registered business accountsPerforming UX testing and providing feedbackAnalyzing information and issues to bring them to resolution through web-research, data analysis, and critical thinkingEngaging with brand owners/partners in order to present the service and guide them through the onboarding processCandidates must:Have 2-3 years’ experience in account supportHave full professional proficiency in the English language and communication skills, both written and verbalBe eligible to work in IrelandBe willing to work on a full-time basis under a hybrid modality in Cork, IrelandAn ideal Support Specialist and UX Tester would be:Strong web research and able to grasp technical information across multiple toolsDetail-oriented with experience in working with business dataPassionate about IT and familiar with iOS and macOSAble to work with large data-sets, identify patterns and trends and draw conclusions to recommend actionsAble to focus on project goals, multi-task and prioritize in a fast-paced work environmentExperienced in providing specialized support to customers via phone, e-mail, chat, and/or in personExcellent presentation and negotiation skillsComfortable working independently, as well as in small and large cross-functional teamsIt would be great if you have:University Degree in Business Analysis/Marketing or equivalent combination of education and experience1 year of sales/marketing experience1 year of UX testing experienceDemonstrated experience in data analysis and proven track of validating business informationMore information:Specified Purpose Contract with possibility of extension (with 6-months’ probation period)Onsite and full-time position in Cork, IrelandDay shift from Monday to FridayBenefit allowanceBirthday leave10% discount on specific Company Healthcare Insurance50% of the cost in shuttle services covered by RWSBike to Work schemeIf you are interested in the position and you fulfill the requirements, please hit “Apply” and complete your application.We look forward to hearing from you, thank you!Keywords: Data analyst jobs, Data analysis, Customer Support, Customer Service, technical support, tech support, IT jobs, UX Tester, RWS, Jobs in Cork, Cork jobs, Jobs in Ireland, bilingual jobs

Expected salary

Location

Cork

Job date

Wed, 15 Jan 2025 08:00:46 GMT

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