Corporate Customer Service Representative (Bilingual) – S

Join an award-winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.

At Canadian Tire we work flexibility embracing ‘Hybrid’ whereby individuals utilize a combination of working at a CTC campus and or virtually in service of outcomes. Determined by managers, decisions around work location will be made based on business and team needs and grounded in a desire to support individual well-being and personal needs. Our goal is to empower teams and individuals to make the right decisions for them, and we expect that to look different for everyone. Flexible work location options are available including In-Office, Remote work (pending assessment approval) and Hybrid for existing employees.

This is a Bilingual Position. You will be expected to speak French fluently.

Applicants residing in Ontario only are invited to apply.

Hours of our department:

Monday to Friday 8:00AM – 9:00PM

Saturday & Sunday 9:00AM – 5:00 PM

Evenings and weekends availability is required for consideration.

What you’ll do

Corporate Customer Service Representative:

Understand customer needs and communicate over phone and/or emails to build customer confidence in our ability to provide service, all while shaping a positive perception of Canadian Tire.

Support various components of the Canadian Tire customer base including Retail stores (Canadian Tire and Party City), Triangle Rewards Programs, Partnerships and Events, Owned Brand Warranty inquiries with After Sales, Service and Support, Gift Card, Jumpstart and Petroleum

What you bring

We are looking for individuals who are:

• Customer focused, who go above and beyond to respond to the evolving needs of our customers
• Solutions oriented and outcome focused, with a strong attention to detail
• Agility and Flexibility to navigate through a suite of call types and programs specific to Corporate Customer Support
• Team players with strong communications skills, who build relationships easily you go

While some experience is preferred, if you have a willingness to learn and are able to solve problems while keeping the customer top of mind, then this is definitely the place to be!

About Us

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there’s a place for you here.

Our Commitment to Diversity, Inclusion and Belonging 

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .

Accommodations 

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

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