Customer Analytics Associate

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our collaborative, and flexible working environment. Our organizational ambition centres around creating workplaces that foster equity, diversity, inclusion and belonging across all aspects of our business. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

Contexte et but du rôle

L’associé d’analyse client relève directement du gestionnaire des analyses. Ce poste est responsable de fournir un soutien analytique ainsi et que d’apporter des recommandations à l’équipe du développements de la clientèle.

Principales responsabilités

Formuler des observations, dévoiler les tendances ainsi que recommander des idées pour améliorer les ventes, à l’aide de diverses sources de données telles que le POS client, AC Nielsen, l’information sur les expéditions, l’activité concurrentielle du marché et les sources de planification internes.

Développer et maintenir des rapports de planification, de prévision, de tendances du marché pour aider à analyser les performances d’Unilever et de nos clients.

Lorsqu’on vous présentera une problématique d’affaires, vous jouerez un rôle clé dans la recherche de la solution. Le choix des données ainsi que comment les utiliser pour prendre les bonnes décisions sera important dans le succès de la solution proposée. Votre capacité de présenter ces informations d’une façon percutante contribuera à la prise de décision.

Voici quelques autres exemples de types de responsabilités ; fournir des indicateurs clés basés sur l’historique des activités promotionnelles, aider à la préparation des rapports pour les revues d’affaires et faire des recommandations d’assortiment ainsi que d’outils de marchandisage. Les responsabilités inclues aussi la création et la gestion des priorités de bannière pour les représentants ainsi que les feuillets de vente.

Exigences et compétences :

Diplôme de premier cycle requis

Expérience analytique antérieure (un atout)

Leadership et esprit entrepreneurial

Motivé, désir de contribuer au succès de l’équipe, attitude axée sur la solution

Souci du détail, excellente capacité de gestion des priorités et de la charge de travail

De solides compétences analytiques – capacité maximiser l’utilisation de la technologie et des outils tels qu’Excel, tableaux croisés dynamiques, PowerPoint, Tableau, Power BI ou Visualisation de données pour passer de l’observation à la recommandation.

L’expérience avec Nielsen et la manipulation de données (MTrack, Homescan, etc.) est un atout.

Travaille bien en équipe (exposition significative aux équipes interfonctionnelles)

Curieux dans la nature et un désir constant d’apprendre.

Désir de de développer dans le but de grandir dans l’entreprise et passer à d’autres niveaux de gestion.

Exemples de tâches

Rapport POS ; les développer, les maintenir et en tirer des conclusions

Rapport mensuel des ventes

Rapport de suivi de performance des innovations

Rabais client

Suivis des annonces circulaires

Suivis des demandes clients

Vue d’ensemble des activités concurrentielles

Suivis de mise en liste des innovations

Analyse de performance des promotions

JOB PURPOSE

The Customer Analytics Associate reports directly to the Analytics Lead. This position is responsible for providing analytical support & insights to Sales Teams within Canada

The focus of the Customer Analytics Associate position is to provide analytical support on Unilever’s Customers regarding customer management information. The position is responsible for proactively analyzing and reviewing information on current business, identifying opportunities or potential problems within information being analyzed and other tasks as assigned.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Draw observation and deliver trends & insights related to a customer and category. You will be using diverse data sources including Customer Sales, AC Nielsen, Shipment information, competitive market activity, and internal planning sources
• Executing and maintaining reports for performance, planning, forecasting and trends to aid in analyzing Unilever’s and our customers’ performance
• When presented with a business problem, you will play a key role in leveraging data and visualization tools to aid in decision making and to illustrate insights and recommendations from data.
• Helping to maximize efficiencies in both how and what data we use to deliver reporting as well as help the team make decisions
• Providing metrics around historical promotional activity
• Assist in preparation of reporting for business reviews and Joint business planning for the Customer
• Deliver analytic insights that help the team decide optimal assortment recommendations for in store displayers
• Creation and management of Field priorities to drive action in store with the Retail Team
• Ad hoc analytic requests from different areas of the business including Brand and Trade
• Receives information related to customer/consumer complaints and adverse reactions. Immediately notifies and provides collected information to Customer Service and CEC (Consumer Engagement Centre).
• Collaborate with team within Unilever and customer to share best practice analysis
• You are a born leader: You seek fresh opportunities, insisting on innovation and never settling for “good enough.” You take pride in delivering work to the highest standards.
• You are a strategy guru: You love to think outside the box and imagine new possibilities for the business. You are a visionary, creating strategies to drive business growth and inspiring others along the way.
• You love to win, and have fun doing it: You believe in taking the lead in the marketplace versus following. You have a positive attitude about the company’s future and a passion for winning.
• You are a changemaker: You know there is always a way we can improve results and you are committed to helping others see those possibilities.
• You are a dot connector: You are good in problem solving; possess initiative and drive to solve problems with limited direction and raise analyses beyond reporting

WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

• Undergraduate degree required
• Fluent in French and English language
• Previous analytical experience an asset
• Personal leadership and Owner’s mindset
• Self-motivated, Service minded, solution-focused attitude
• Detail oriented, yet mastered the ability to prioritize and manage workload effectively
• Strong analytical skills – can leverage technology & tools such as Excel, Pivot Tables, PowerPoint, Power BI or Data visualization to move from observation to insight. Experience with some of these tools an asset
• Experience with Nielsen and data manipulation (MTrack, Shopper Track (Homescan), etc.) an asset
• Curious in nature and constantly seeking to learn
• Works well in teams (as there is significant exposure to cross-functional teams)

Examples of some specific tasks and some automated tasks

• Customer Point of Sale data Scorecards
• Customer Deal Sheets
• Performance reporting & takeaways
• Ad Tracking & Insight
• POS Maintenance
• Sales trends and insights drawn from data beyond observation = the “So What”?”
• Customer Ad Hoc Requests
• Overview of Competitive activities
• Customer Joint Business Planning support
• Customer Listing files
• Post Evaluation of Events and Recommendations
• Deep Dives and Root Cause Analysis
• On-going Analytics training provided

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
• Critical SOL (Standards of Leadership) Behaviors
  • PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
  • PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
  • CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
  • PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
  • AGILITY: Explores the world around them, continually learning and developing their skills.

What We Can Offer You

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Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.

Unilever Canada est une organisation engagé à la diversité et à l’inclusion pour stimuler nos résultats d’affaires et créer un meilleur avenir chaque jour pour nos employés, les consommateurs globaux, les partenaires et les communautés. Nous croyons qu’un effectif diversifiée nous permet de faire correspondre nos ambitions de croissance et de stimuler l’inclusion dans l’entreprise. Tous les candidats qualifiés recevront la considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l’orientation sexuelle, l’identité ou l’expression de genre, l’âge, l’origine nationale ou ethnique, l’état matrimonial, la situation familiale, l’invalidité, les caractéristiques génétique, et une condamnation pour laquelle un pardon a été accordée.

Si vous êtes une personne handicapée qui a besoin d’aide à tout moment au cours de notre processus de recrutement, veuillez communiquer avec nous au NA.Accommodations@unilever.com. Veuillez noter: ces lignes sont réservées aux personnes handicapées ayant besoin d’aide et ne sont pas un moyen d’enquêter sur les postes.

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