Customer and Partner Solutions Developer, Conversational Agents

Minimum qualifications:

• Bachelor’s degree in Computer Science or equivalent practical experience.
• 6 years of experience building machine learning solutions and working with technical customers.
• 5 years of experience in solution engineering.
• Experience coding in one or more general purpose languages (e.g., Python, Java, Go, C or C++) including data structures, algorithms, and software design.
• Experience designing cloud enterprise solutions and supporting customer projects to completion.

Preferred qualifications:

• Master’s degree in Engineering, Computer Science, or related technical fields.
• Experience in consulting, technical consulting in a customer-facing role, with solid results working with a variety of different types of customers, developers, and business.
• Experience building AI customer solutions focused in Conversational AI, telecommunications, networking, or contact centers.
• Experience of other AI frameworks, products, or solutions such as Gemini.
• Ability to lead and organize the design and implementation of AI-based custom developed cloud solutions.

About the Job

The Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.

The Google Cloud Applied AI Engineering team focuses on innovating and developing industry solutions within top industries of cloud, including telco, healthcare, retail, media and entertainment, finance, manufacturing, gaming, and public services. We help customers transform and evolve their business through the use of Google’s global network, web-scale data centers and software infrastructure. As part of an entrepreneurial team in this rapidly growing business, you will help shape the future businesses of all sizes using technology to connect with customers, employees and partners.

We embrace collaboration, innovation, customer focus, and a dedication to quality, ensuring that our solutions consistently exceeds expectations.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Apply data-driven management skills and be able to work in a rapidly changing environment.
• Collaborate cross-functionally with Google Cloud AI teams (e.g., Product, Engineering, Sales, Professional Services, Learning, etc.).
• Solve complex customer use cases using Cloud AI conversational products to drive broad customer adoption, creates reusable assets (e.g., code, toolkits, training), and deliver training for new product features or solutions for customers, partners, and field teams.
• Discuss functional, technical, and basic commercial topics with customer stakeholders (e.g., developers, line managers) and empathize, shape, and influence them.
• Work closely with customer stakeholders as a trusted advisor and provides expert guidance on critical solution decisions.

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