Customer Business Director

Johnson Controls is one of North Americas leading Facility Maintenance Service Providers. Our portfolio and services include; Central Utility Plant Development, hard and soft FM Services on Commercial and Institutional real estate, and energy management services for many of the world’s largest companies. We create business advantage for our customers through tailored solutions that optimize their real estate performance and employee productivity while reducing total occupancy costs. Over the last 10 years, our teams have been instrumental in delivering over $3 billion in savings to our customers and ensured the business continuity of the nearly 2 billion square feet of real estate that Johnson Controls manage in more than 75 countries. 

What you will do

The Customer Business Director will be responsible for managing complex customer relationships, interacting with Project Partners, including in some cases, government agencies. 

As a Customer Business Director, you will be charged with leading, managing and fostering a holistic strategic approach to the operations of various assigned facilities. You will be based out of the GTA. and will provide oversight and leadership to the projects including HRH, CVH, MacDonald Block, and PCH. 

How you will do it

Working for a regional director you’ll be directly responsible for managing complex project partnership(s), employee and customer relationships across a number of contracts. Where and when needed, you will be responsible for hiring and the management of JCI Customer Business Managers, Transition Managers and/or any other employees as approved to meet the business needs. You are expected to work with HR and legal teams on contractual and Union matters. You will also provide FM support to JCI Business Development Directors on future opportunities. 

The position is based at the GTA but expected to provide oversight to other contracts as previously noted. This will require you to travel (approximately 10%) and/or the ability to maintain site relationships remotely. You will serve as the main contact for managers at the client level and initial contact addressing operational, contractual and financial issues reporting up to the JCI regional director. 

You will be responsible for the development of the FM plan, and all related documentation to ensure compliance with all arenas of accountability while ensuring all safety considerations and operational excellence is met for your assigned facilities in 2024 and beyond. This will include Service Provider (JCI) input during construction to ensure that the key performance indicators and output requirements of the project agreement can be fully met during operations. You will have input and key responsibility for “Puts and Takes”, development of standard operational procedures, management of transition plans and development of contract deliverables in cooperation with the project partners. This will be achieved by working in cooperation with the customer’s upper level management team O&M service subcontractors and site employees. 

On all assigned sites you will be responsible to ensure customer satisfaction while balancing safety, profitability, resourcing, and the codes and standards outlined in the various contracts are met. Working in cooperation with the customer’s upper level management team and O&M service subcontractors, you’ll implement the applicable tactical strategy for managing overall account operations in accordance with approved operating guidelines and budget. You will serve as the main client level liaison for addressing operational, contractual, and financial issues. 

What we look for

Required  

University degree or equivalent combination of education and experience.  

8 years facility management or building operations experience.  

5 years supervisory experience in management, budgeting, vendor management, operations and maintenance.  

Demonstrated leadership abilities and organizational skills.  

Demonstrate thorough knowledge in all of the following; contract management, energy management, CMMS, project management, life cycle planning.  

Must demonstrate a thorough knowledge of a wide area of Facility Management/Operations & Maintenance Business, business systems and infrastructure  

Ability to work effectively in a teaming and matrix environment with multiple and changing tasks and priorities. Must have Project management skills and ability to ensure contractual obligations are met.  

Must be proficient with windows computer software (Excel, Word, PowerPoint, MS Project, and Access 

Ability to travel on an occasional basis (10%). 

Demonstrated communication and interpersonal skills. Ability to deal with customers and others at all levels.  

Preferred: 

• Experience and knowledge of the P3 Market, especially in the Operations phase of such projects. 
• Knowledge of QFM

Who we are

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

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