Customer Care Coordinator – ONSITE

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At SCIEX, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust.

Learn about the Danaher Business System which makes everything possible.

The Customer Care Coordinator is highly focused on facilitating Americas Call Center day-to-day activities, problem solving so that the team meets and exceeds the required level of service, performance, orders, and revenue targets. The Call Center is the front-line team to assist our customers and commercial organization. Continuously collaborates and coordinates with cross functional teams in Finance, Distribution, Logistics, IT, Business Analyst and Sales. The successful candidate enjoys the challenge of handling a diverse range of customer inquiries. Thrives in a fast-paced, customer-oriented environment, where the potential to wear many different hats. 

This position is part of the Customer Service Department, directly supporting the Customer Care team. This role is ONSITE 5 days a week in office located in Concord, ON. 

In this role, you will have the opportunity to: 

• Demonstrate exceptional customer service in assisting with customer issues and ensuring a high level of customer satisfaction through multitasking abilities to drive critical issues simultaneously.
• Manage incoming correspondence and redirect if needed to other departments and processing parts orders, quotations, and customer inquiries.
• Coordinate/dispatch communications and information to field service and daily work order transfers.

The essential requirements of the job include: 

• High school diploma or equivalent
• At least 1 year of customer service, call center or related experience.

It would be a plus if you also possess previous experience in: 

• Experience with Salesforce.com, Oracle 11i a plus , and Microsoft Office Suite proficiency.
• Experience reading and interpreting general business documents such as operating and maintenance instructions, customer contracts, quotes, purchase orders, and procedure manuals.

SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The annual salary range for this role is CAD57,000-CAD63,400. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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