Customer Engagement Representative

Location: Scarborough, ON

About SKF:

SKF has been making the world spin since 1907!

SKF is an industry-leading manufacturer dedicated to a culture of belonging, where our people flourish in an equitable environment that promotes leadership development and career growth. SKF bearings played an integral role in helping Mars Rover collect rock and regolith samples on the planet’s surface.

As an SKF team member, you will join 40,000 colleagues from more than 130 countries developing bearing technology and services that make rotation more reliable and sustainable. Sustainability is at the heart of everything we do. SKF aims to have net zero greenhouse gas emissions at all our production facilities by 2030.

SKF products keep vehicles rolling, power the machines that put food on your table, and even reach into the cosmos as part of the Mars rover mission. Founded in Sweden in 1907, today SKF is publicly traded on the Nasdaq Stockholm with annual sales in 2020 of approximately $10 billion.

Summary:

SKF is seeking a Customer Engagement Representative for the SKF Canada Customer Solutions team to support and help drive sales growth. This position is the front line, key contact for our customers and internal sales teams, and is responsible for building customer relationships, delivering a flawless experience in every interaction, complying with customers’ requirements while adhering to SKF policies and proactively drive improvements daily.

Key Responsibilities:

• Order book management, part number interchange, basic technical assistance, expediting, handling of customer complaints and return of goods.
• Customer forecasts updates.
• Increasing revenue by suggestive selling.
• Building and maintaining professional relationships.
• Preparing quotes, delivery information, and offering technical knowledge.
• Accurately entering and tracking orders, follow up on shipments and proactively communicating to customer.
• Working with factories and product planners to expedite deliveries.
• Solving customer complaints and returned goods, while analyzing root cause and propose preventive actions.
• Working with field sales to follow up on customer requests.
• Working with engineers to ensure customer requirements are met.
• Acting as a liaison between customers, sales and factory regarding new, current and future requirements.
• Identify and take action against defects in products, services and systems.
• Other project and responsibilities as assigned.

Job Requirements:

• High School or GED equivalent required.
• 3+ years experience in a fast-paced, high volume, technical solutions oriented, sales and customer-focused environment.
• Technical aptitude, strong business acumen, and the ability to make good solid business decisions.
• Able to communicate effectively and professionally across the organization with all levels of employees and management.
• Experience with Windows, Microsoft Office (Excel, Word, PowerPoint, Outlook) Lotus Notes databases, C4C (Customer Collaboration Tool), SAP experience preferred.
• Excellent communication, interpersonal, and organizational skills.
• Must be a motivated self-starter and team player, interested in being an integral part of a high-performing, diversified team.
• Hybrid Office Schedule – Tue, Wed, Thurs in office, Mon & Fri – home office.

What You’ll Love About SKF:

Rest and Relaxation. Enjoy a robust vacation, statutory holidays as well as sick day policies!

Work/Life Balance. A possibility for flexibility and an opportunity for occasional remote work.

Health and Wellness Benefits. SKF cares about the wellbeing of our employees. We have a comprehensive Benefits Package.

Invest in your Future. SKF offers a Defined contribution plan opportunity to have up to 6% contribution matched (on base salary).

Much more! Growth opportunities, tuition reimbursement, employee assistance program, life insurance, and with so many benefits to working for SKF, we could not name them all!

Reports to: Customer Engagement Manager

Location: Scarborough, ON

Hybrid Remote: Tue, Wed, Thurs in office, Mon & Fri – home office.

Job ID: 20037

SKF provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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