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Customer Escalations Specialist Overview:
We are seeking a highly motivated and detail-oriented individual to join the TouchBistro team as a Customer Escalations Specialist in the Customer Success Department. In this role, you will manage the end-to-end experience of escalated and at-risk customers, ensuring seamless communication with customers. This position will play a crucial role in managing and resolving issues that have escalated beyond the initial support or resolution stages and the primary focus of this role is to ensure that customer concerns are addressed promptly, efficiently, and to the satisfaction of all parties involved.
The Customer Escalations Specialist is responsible for overseeing and managing projects related to customer retention, particularly focusing on resolving escalated issues that may impact customer satisfaction and loyalty. In this role you will engage in cross-functional collaboration with Senior Leadership and key stakeholders to produce efficient and durable resolutions. The ideal candidate will possess excellent communication skills and a customer-first mindset with a proven track record of success in escalation management.
Responsibilities:
Customer Relationship Management and Issue Resolution:
Cross-functional Collaboration:
Qualifications:
What We Offer
At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful.
The Perks:
About TouchBistro
TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and we know that while passion is plenty in the restaurant industry, time and money usually aren’t. Providing the most essential front of house, back of house and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience.
TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process.
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