Talented International
Job title:
Customer Excellence Professional – German speaker
Company
Talented International
Job description
Our Client employs over 170 people in Dublin within our Worldwide Logistic and Supply Chain Centre, we are looking for a: Customer Excellence Professional – German speaker.
What can you expect from your role?
· Sales – be comfortable identifying sales opportunities including upselling and cross selling.
· Client Relationship Management – looking after our valued clients by delivering a personal service at every opportunity ensuring brand success.
· Provide luxury, friendly, professional, and efficient service via inbound and outbound calls, live chat, emails, online reviews via WhatsApp and social media.
· Deliver “Wow factor” to our clients by listening attentively to their needs identifying the route cause and bring to final resolution.
· Follow department KPI’s as set by management.
· Identify and escalate issues appropriately.
· Provide feedback daily to the Head of Department on new issues and escalations.
· Document all interactions to track types of inquiries utilizing a CRM software.
· Identify and challenge any negative effects on the Customer Experience prior to new launches, promotions, mass mails and improvement projects.
· This role may involve Saturday shifts on a rotational basis which may include other days depending on business needs.
Key Responsibilities:
· Generate sale leads.
· Convert business opportunities to successful sales.
· Maintain relationships with current customers and build new ones.
· Achieve and exceed sales targets on a monthly and quarterly basis.
· Dealing with and answering customers queries.
· Account management.
· Administration and maintenance of relevant account records.
· Daily report on current retailers based on call schedule and weekly reports on progress to date in relations to targets.
Profile:
· Passionate about Customer Experience.
· Proven success record in a fast paced, constantly evolving sales and support environment.
· Strong communications skills, including exceptional writing and editing capabilities.
· Ability to demonstrate a continuous-improvement mindset.
· Patient and Empathetic.
· Strong Organisational Skills and ability to work toward agreed department targets: Sales, SLA’s and KPI’s.
· Ability to work under pressure and adapt quickly to adverse situations.
· Collaborative and Team Orientated.
Minimum Qualifications:
· Sales and Client Relationship experience in luxury or exclusive brand (Retail or e-commerce a distinct advantage).
· Ability to identify sale opportunities including upselling and cross selling.
· Customer Service experience in luxury hospitality industry, call center, contact center or IT Support, etc.
· Salesforce\SAP\MS Suite.
· Fluent in English & German (another EU language a distinct advantage).
Expected salary
Location
Dublin
Job date
Thu, 22 Feb 2024 23:04:41 GMT
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