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What it’s like to be a Northbridge Customer Experience and Voice of the Customer Program and Insights Specialist
As a Customer Experience and Voice of the Customer Program & Insights Specialist at Northbridge, you’ll play a key role in shaping how we listen to and learn from our customers. You’ll be the expert behind our customer experience systems—like Medallia and NICE CXOne—ensuring they’re optimized to capture meaningful feedback, generate actionable insights, and support teams across the organization.
You’ll work closely with IT, vendor partners, and internal stakeholders to drive system enhancements, troubleshoot issues, and deliver real-time insights that help us continuously improve the customer journey. This is a dynamic, high-impact role where your technical expertise and customer-first mindset will help us deliver on our promise to make risk management easy and valuable for our customers.
We want your talent!
If you are great at:
You have:
We really mean it when we say we put your first. Here are a few ways how:
Who we are:
We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.
At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.
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