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Record is a leading provider of automated pedestrian door solutions, dedicated to delivering exceptional customer experiences. We are seeking a Customer Experience Manager to enhance our customer and product support , drive efficiency in order management. This role will be instrumental in maintaining strong relationships with customers.
As a Customer Experience Manager, you will serve as the primary liaison between Record and our customers, ensuring prompt and effective resolution of customer concerns. You will oversee customer interactions, optimize processes, and work collaboratively across departments to enhance customer satisfaction. This role does not have direct reports and requires leadership in driving customer service excellence.
Key Responsibilities:
Qualifications:
Why Join Us?
If you are a customer-focused professional with a passion for delivering exceptional service, we invite you to apply and be part of our team at Record in Vaughan!
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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