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Are you someone who believes that a positive experience can make a huge difference in people’s appreciation of specific companies, services or products? As customers ourselves, are we not delighted each time we have a pleasant experience interacting with a customer service department? Can you remember the best experience you had when in need of assistance? Did it influence how you felt about the company? Chances are, it did.
At Coveo, our Global Experience team is on a mission to transform every situation into an enriching experience, one interaction at a time, so that our employees, partners and customers can strive towards their desired outcomes. If this resonates with you, please read on.
Coveo is the leading provider of AI platforms that brings AI-Search and GenAI to every point-of-experience across the enterprise, enabling remarkable personalized digital experiences that drive business outcomes.
The Customer Experience Program Manager will play a pivotal role in coordinating Digital Engagement & VOC programs as well as acting as a Community Program Coordinator to ensure our customers have an exceptional self-service experience throughout their journey all while driving peer to peer engagement through our community.
As our Customer Experience Program Manager, you will:
Here is what will qualify you for the role:
What would make you stand out
Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you! / Send us your application, we want to know what you’re all about!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
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