Customer Insight Manager – Customer Needs

End Date

Sunday 22 March 2026

Salary Range

£59,850 – £66,500

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Flexibility in when hours are worked, Hybrid Working, Job Share

Job Description Summary

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Job Description

JOB TITLE: Customer Insight Manager – Customer Needs (Open)

SALARY: £61,335 – £68,160

LOCATION: Bristol, Chester, Edinburgh, Halifax or Leeds

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our office site.

What you’ll be doing:

As a Customer Insight Manager, you will act as a strategic partner to product, proposition, channel and marketing teams. You will help frame business problems, prioritise where insight creates the most value, and turn complex date points into clear and actionable recommendations. You will explore customer behaviours, market trends and research to build a robust view of what customers expect from us in a rapidly evolving landscape.

You will collaborate across the Group to embed customer understanding into decision making, proactively surface emerging opportunities, and influence senior stakeholders with compelling storytelling. Your work will help shape future propositions and experiences that deliver value for both our customers and the business.

Key responsibilities:

• Lead and deliver insight projects focused on customer behaviours, preferences and emerging trends across propositions, features and channels.
• Triangulate behavioural data, research, analytics and market intelligence to create holistic and commercially grounded recommendations.
• Proactively identify customer and market shifts, providing forward looking insight to guide strategy.
• Prioritise and triage requests, shaping and challenging briefs to ensure clarity, focus and value.
• Translate complex data into simple, compelling narratives for senior stakeholders.
• Work collaboratively across product, proposition, channel, analytics and research teams to embed insight in decision making.
• Champion customer focused thinking and an insight led culture across the organisation.

Join us and, give us your best and we’ll give you ours. Here, you’ll make a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, amazing workspaces, hybrid working and huge career opportunities-you’ll find them all here.

What we’re looking for:

• Experience in customer insight, strategy or a related field, ideally within financial services or a similarly data rich environment.
• Excellent storytelling skills, able to translate data into compelling, action‑oriented narratives for senior stakeholders, using clear structure, engaging language and well‑designed visuals.
• Strong analytical skills with the ability to synthesise multiple sources of data into strategic insight.
• Confident problem framing skills, able to turn ambiguous or open ended asks into clear and structured questions.
• Strong commercial understanding, including how insight connects to financial outcomes and business priorities.
• Ability to manage competing priorities, triage requests and work at pace in an agile environment.
• Strong collaboration skills, comfortable working across multiple teams and data owners.
• Curiosity, proactivity and a desire to continuously learn, including growing literacy in AI, data and emerging insight tools.
• Proficiency with Microsoft 365 tools (Word, PowerPoint, Teams) to create and share impactful insight.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready to make an impact? Apply today.

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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