Customer Insights Manager

Job title:

Customer Insights Manager

Company

Bank of Ireland

Job description

What is the opportunity?Reporting to a Senior Research Manager this is a fantastic opportunity to work as part of the Customer Insights, Innovation and Experience team, where you will gain exposure to a wide range of research, methodologies and subject matters. Gain knowledge of how to design, lead and interpret consumer research and work with a diverse range of internal colleagues and Senior Leadership teams across the Group!You will also get to experience working with research agencies in Ireland and the UK, as well as leading consultancy firms.In this role, you will:

• Support the Senior leadership team to deliver ongoing voice of customer insight to inform, challenge and improve decision making.
• Lead the E2E delivery of research including design, interpretation and reporting to support insight requirements of partners across the Group.
• Leverage internally managed research software to support proposition development & delivery and continuous improvement action planning.
• Work with a range of research agencies and consultancies in Ireland and UK on a wide range of ad hoc and continuous research projects on behalf of the business.
• Have the ability to influence and build relationships at all level.
• Lead with vision to provide valuable insights to the business, helping to overcome challenges and craft strategic direction.

What will make you stand out?

• Ideally customer research experience in Financial services
• Ability to communicate effectively, in both written and verbal formats, with a variety of partners across different areas and levels within the Bank.
• Proven capability in the area of customer research, with experience working with consumer research, knowledge of different research methodologies and application of same.
• Ability to work in a team environment, demonstrating a Customer First mentality where flexibility, collaboration, and adaptability are important.
• Strong Project management experience and skills.
• Solid numerical abilities with strong attention to detail.
• Strong PowerPoint and Excel skills.

Essential QualificationsThere are no specific qualifications or minimum educational requirements needed for this role.More about the teamThe Customer Insights, Innovation and Experience team, is part of the Group Customer division established to drive a Customer First ethos across the Group. In this role you will work with a team that play a key role in supporting colleagues across the Group to listen to the voice of our customers and to ensure customer insight is at the heart of customer experience improvement and decision making.Why work with us?The Bank of Ireland company culture prioritises work-life balance with a commitment to hybrid working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!Key Competencies

• Customer Focused – Self
• Accountable – Self
• Champion Transformation – Self
• Agile – Self
• Manage Risk – Self

We`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.Apply nowOur application form takes just minutes to complete. If you have any questions or require assistance with our application process, you can and one of our recruitment team members will be in touch via email.First Name (required) 0a2183e8Last Name (required) ff8a9754Email (required) 765751422663cd8b Email me about jobs like thisApply Please wait… DoneWe keep information you have provided us with in order to send you career information you are likely to be interested in. By submitting your email address you show that you agree to this.Thank youWe’re on a journeyFollow our path to leading the industry in creating a digital first environment.Sign up for Job AlertsNew jobs are coming on stream all the time, so sign up to be notified as soon as they are advertised.First Name (required) cbdff8c2Last Name (required) 319c1897Email (required) f0a259abJob Alert bb58a109Departments ed3c63c3 Departments 3717de42Locations 364f776a Locations 2add7054Subscribe Please wait… DoneWe keep information you have provided us with in order to send you career information you are likely to be interested in. By submitting your email address you show that you agree to this.Thank youRecommended jobs for you2 S – Customer Relationship / Customer Management Permanent Customer Focused – Self One Group, one team – Self Accountable – Self Agile – Self Manage Risk – Self Bank of Ireland Onsite Retail S&S F2F 31396 Dublin Dublin Republic of Ireland Dublin, Republic of Ireland Customer and Relationship Management What is the opportunity? As a Business Advisor for Bank of Ireland you will outline and implement an approach to develop new business relationships. You will provide advice and support to our new and current business customers. You will recommend … Full time
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We’re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. Reasonable accommodations are offered at every stage of our recruitment process. If you require any assistance, please and one of our recruitment team members will be in touch via email.Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.First Name (required) 8698d08aLast Name (required) 48474289Email (required) 36a55af9Area of interest (required) 2ebb7df6Send Please wait… DoneWe keep information you have provided us with in order to send you career information you are likely to be interested in. By submitting your email address you show that you agree to this.Thank youClose×Bank of Ireland uses cookies to improve your browsing experience and to provide advertising which we believe may be of interest to you. We need to use some cookies to enable our website to operate while other cookies improve the performance and functionality of our website. We (and our advertising service providers) also use other targeted advertising cookies on this website and other websites to provide personalised advertising which is relevant to you. By clicking “I Accept” you agree to the use of all cookies. You can find out more about the different types of cookies we use and manage your cookie settings on this website by clicking “Manage Cookie Settings”. To find out more about how we use cookies, please read ourManage Consent PreferencesStrictly Necessary CookiesThese cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.Performance CookiesThese cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookie we will not know when you have visited our site, and will not be able to monitor its performance.

Expected salary

Location

Dublin

Job date

Thu, 27 Mar 2025 00:51:03 GMT

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