Customer Journey Expert / Product Owner
ING
The OpportunityThe Lending Tribe is part of ING’s Wholesale Banking Lending Organization.
Our strategic direction is that we build the future of Wholesale Banking for our customers and employees. We create a fast, seamless, personalized & data driven Digital Lending Experience.The tribe consists of seven product spaces and three expert spaces.
This position is for the Loan Origination and Execution product space. Within this space we have multiple initiatives which will contribute to making the lending processes regulatory compliant, fully digital, data driven and reduce the time to yes and cash to 24 – 48 hours. We will do this through rethinking, replacing and reinventing current processes and tooling while ensuring compliance to policy and regulations by design. There are plenty of different domains such as Pricing, Loan approval process, documentation process and Transactional regulatory assessmentsWe aspire to develop & build the next generation journeys and transform the way clients and employees interact with each other to the best customer experience in the market for ING. This is a challenging area due to the high degree of complexity in processes and product offering. At the same time this is an Area which will directly impact the daily work of our
4000 WB Front Office and Risk colleagues globally, the speed which we can execute deals for our clients (with distribution in mind), which will ultimately enable ING WB’s growth strategy.
Role and ResponsibilitiesYou will work in PricING team. PricING is an application which enables our internal front office colleagues to calculate income, risk, and profitability for potential deals. The application plays a fundamental role in ensuring ING is properly remunerated for the risk it takes when lending, PricING is integral to ING Wholesale Banking strategy. The team is responsible for keeping the application in line with ING and user needs, including understanding how regulatory and bank strategic changes impact the customer journey and technical specifications of the product, while providing hands-on support to our end users. Regulatory changes (e.g. CRR III) mean it is a busy and interesting time in the team. Our intention, following the lending digitalisation journey, is to redesign
We are seeking a customer journey expert “CJE” to join our Pricing team – this role will have scrum Product Owner responsibilities. Since this product is an API and calculation engine integrated with several systems, we are looking for strong previous experience working as a product owner of an IT product which is part of a larger ecosystem and used to managing complex dependencies across teams. Experience with data in JSON and XML format would be beneficial due to the API-based nature of the product. Being comfortable with the wholesale banking landscape including financial or risk-based models would be an advantage but is not essential.Key Responsibilities
What is in it for you?
We are looking for someone with a growth mindset, who wants to drive change, work on digital innovation initiatives. We will provide you with the environment and support to learn new skills via trainings and hands on experience (e.g. IT, product development etc.), and turn your innovation ideas into reality (e.g. via design sprints, hackathons etc.). You will be enabled to “Do Your Thing” working with a cross-functional squad (CJEs, DevOps, Data Analysts, UX), in a diverse, fun and energetic Area.Proven track record and technical skills:
Dublin
Sun, 09 Feb 2025 08:49:36 GMT
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