Customer Relations Specialist in Kitchener, Ontario

13 Centennial Rd, Kitchener, Ontario N2B 3E9

Job Description

TruGreen Canada

As a TruGreen Employee, you’ll enjoy:

· $18.90 PER HOUR (guaranteed hourly rate plus bonus)

· Work from your home

· When working from home:

Use of personal secure cell phone or land line required

Use of personal laptop or desktop with monitor required

Must have high-speed internet access (min. of 25 MPHS)

This position could also be working from our office, or a form of hybrid.

· Best training program in the industry – fully paid

· Medical and Dental Benefits

· Group RRSP with company matching

· Top performers have the ability to advance their careers

· Full time available – days/evenings/weekends

· WEEKLY PAYROLL

Position Overview

Receives calls to resolve basic and routine customer concerns in a timely and professional manner. Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction. Hourly rate plus eligible for Bonus & Incentives.

Responsibilities

• Answers inbound customer service calls with a warm and courteous greeting.

• Resolves customer service concerns to determine root cause of the concern.

• Regularly seeks assistance to handle calls requiring extensive problem solving.

• Updates and maintains customer database with accurate customer information and timely data entry.

• Provides resolution and timely follow-up with the customers.