Customer Sales Associate

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We’re a team that dares to look at the world’s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary:

As a Customer Sales Associate, you will be a trusted advisor to customers who visit our Trane Supply stores. You will assist with customer needs by resolving parts or equipment issues and delivering quality parts and solutions offerings in a timely manner. You will be responsible for processing customer orders and responding to their inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales. Successful Customer Sales Associates have solid understanding of product offerings, achieve sales goals and take responsibility for the order management processes.

Thrive at work and at home: 

• Benefits kick in on DAY ONE for you and your family, including Extended Health Care (EHC) that includes fertility coverage, Company-funded Health Care Spending Account (HCSA), and holistic wellness programs – WE DARE TO CARE! 
• Defined Contribution Pension Plan with a 2% Basic Company contribution and up to a 3% Company match on your contributions = up to a 5% Company contribution. 
• Paid Time off, including volunteer time off to support your volunteer efforts in your community. 
• Educational and training opportunities through company programs along with tuition assistance 
• Learn more about our benefits here! 

Where is the work:

This position has been designated as onsite.

Responsibilities:

• Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions to their HVAC Parts & Supply needs.
• Maintains current knowledge of Trane products, offerings and promotions in order to partner with customers and grow sales by identifying related products or add on extensions needs; present to customers in person and on the phone.
• Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
• Assists with warehouse/inventory management work as needed – cycle counts, back orders, PO receipts, transfers, shipping & receiving, store stocking, inventory control & bin location. Operates a forklift as needed and must be able to lift up to 50lbs.

Qualifications:

• GED or High School Diploma required
• Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement and safety.
• Minimum of 2 years of inside sales, retail, or related experience; HVAC sales/knowledge and a mechanical aptitude is beneficial.
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Compensation: 

Base Pay Range: $50,000-55,000 + 15% Incentive

Total compensation for this role will include a commission/incentive plan. 

Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed. 

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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