Customer Service Administrator

Job title:

Customer Service Administrator

Company

The Growth Company

Job description

The Education and Skills Team have a new exciting vacancy for a Customer Service Administrator who will ensure that accurate data is entered within relevant systems to claim funding from various agencies, and to assist with a variety of administration duties.Please note that this is an office-based role working daily out of Greater Manchester SkillCentre, Trafford Park, the hours for this role are Monday – Thursday – 7.30am – 3.30pm & Friday 7.30am – 3pm.As one of the largest providers of skills and training in the UK, we are dedicated to supporting businesses and individuals with apprenticeships, higher education, and commercial training. We help people to develop their skills across a diverse range of sectors and levels, with our work with leading businesses to ensure our curriculum boosts the career prospects of individuals and productivity of businesses.Key Responsibilities

• Where appropriate check the eligibility of new applications to ensure that companies/individuals meet the funding criteria.
• Invigilate and provide administrative support for exams, tests and initial assessments as required.
• Handle sensitive student, learner and employer data.
• Register individuals for qualifications where appropriate and make sure that all Awarding Body procedures are followed in order to meet centre approval requirements.
• Certificate learners for qualifications making sure that all of the requirement of Apprentices Certification England (ACE) procedures are met.
• Maintain knowledge of current funding programmes, eligibility and paperwork, to ensure processing of quality of data.
• Manage day to day finance processes including petty cash, raising purchase orders and checking invoices.
• Where appropriate be responsible for the overall learner journey providing student/employer support where required.
• Where appropriate ensure training centre facility is fully resourced and suitable for classroom delivery.
• Administer bursary and other discretionary student payments including support with student loans.
• To provide a front of house reception service, handling all enquiries swiftly, ensuring Safeguarding requirements are met at all times.

About you

• GCSE – Maths & English Grade 4/C or level 2 equivalent.
• Customer service and administration experience.
• Limited specific knowledge required.
• Ability to deliver a customer focused internal and external service.
• To have motivation and drive to complete tasks.
• Car user desirable with access to a vehicle.

Skills Required

• Fully conversant with all Microsoft packages.
• At least Level 2 Maths and English skills.
• Communication at all levels including good written communication.

LocationTraffordBusiness Area LogoEducationAndSkills.jpgCompany LogoSkills CompanyCompanyEducation and SkillsContract typePermanent/ Full- timeSalary£24,242 per annumAdvert Brandskillscompany.pngClosing Date05/01/2025Ref No4444Documents(Word, 39.39kb)We are committed to safeguarding and promoting the welfare of everyone including vulnerable adults and young people, we expect all staff to share this commitment. All Education and Skills appointments will be subject to Safer Recruitment Procedures which include a DBS check and a professional social media check. These checks will be conducted by Due Diligence Limited (DDC Ltd) on behalf of GC. Please note that the successful candidate will not be required to pay for this.If you are on the Barred List, it is against the law to apply and to be hired for a role that includes regulated activity with the concerned group.We are committed to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the essential requirements for a role. This commitment applies to candidates who have a disability or are from a diverse ethnic community.As part of our application process, you can ask to be considered under this scheme if you are from an ethnic community or have a physical or mental impairment that has a substantial and long-term negative effect on your ability to do normal daily activities. Providing that you meet the essential criteria for the role, you will then be invited for an interview. Your guaranteed interview application will only be shared with the Hiring Manager and our Internal Recruitment Team.We are a member of the national campaign Ban the Box; this campaign aims to open opportunities for people with convictions to compete for jobs. We’re supporting the campaign by removing conviction questions at the applications stage.GC aims to promote a culture of flexibility and agile working. Going forward we will be transitioning to a culture where full agile working will be a feature of many of our roles. We also recognise that there may be a need for more permanent flexibility in your working arrangements and in such cases, we encourage you to have these discussions at the interview stage, to enable your flexible working request to be considered as early as possible.If you require support with the recruitment process, please contact or Internal Recruitment Team at or call us on 0161 237 4447.All GC colleagues will work inline with the Health & Safety at work act and the GC Health & Safety Policy.

Expected salary

£24242 per year

Location

Trafford, Greater Manchester

Job date

Sun, 22 Dec 2024 05:08:35 GMT

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