Customer Service Advisor

Job title:

Customer Service Advisor

Company

Acorn by SYNERGIE

Job description

Customer Service AdvisorLocation: CreweSalary: up to £26,000 per annumHours: Monday to Friday (9am-5pm)Acorn by Syngergie has an exciting opportunity for a dedicated and enthusiastic customer Service Advisor to join a growing team. The successful candidate will be the first point of contact for the customers, providing top-notch service and support. This role is crucial in ensuring customer satisfaction and fostering positive relationships.Responsibilities will include:

• Handle customer enquiries via telephone, email and chat in a professional and timely manner.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently, escalating when necessary.
• Maintain detailed and accurate records of customer interactions.
• Work collaboratively with team members to achieve departmental goals and improve service delivery.
• Keep up to date with company products, services and policies.

Requirements:

• Previous experience in a customer service role is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a positive attitude.
• Ability to work well under pressure and handle challenging situations.
• Proficient in IT

Acorn by Synergie acts as an employment agency for permanent recruitment.

Expected salary

£23500 – 26000 per year

Location

Crewe, Cheshire

Job date

Wed, 07 Aug 2024 00:16:37 GMT

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