Customer Service Advisor

Job title:

Customer Service Advisor

Company

Cpl Group

Job description

Customer Service Advisor – Entry-LevelThe entry-level Customer Service Advisor will be working within and promoting the Company Values – Be Brave, Be Wise, Be Proud and Exceed.The Customer Advisors will be able to multi-task, think on their feet, resolve issues quickly and decisively, deliver on promises, have excellent attention to detail, analyse information and act according to the information presented, and perform under pressure.Covalen has over 25 years of experience in Business Process Outsourcing (BPO) and Managed Services provision. They provide tailored Outsourcing Solutions across all industry sectors including Banking, Financial Services and Insurance, Information Technology, Gaming, Energy and Utilities. The Covalen team is supporting a financial client with growth in the Irish market. These roles will be based in Limerick City Centre. Covalen is growing its team to work in Financial Customer Support. The mission of the team is to provide best-in-class support to customers.Covalen is an equal opportunity employer.Responsibilities:Manage inbound and outbound phone calls in an efficient and timely manner. Collating information from customers via these telephone calls.Receiving inbound calls from customers through a virtual call centre, answering various questions.Ensure that all customer records are kept up to date in accordance with the relevant CCMA/CPC regulations we adhere to.Identify, convert, or refer new sales opportunities to meet customer requirements for both Regulated and Non-Regulated products, including cross-selling relevant productsRequirements:Minimum 9 months experience in a customer-facing role.Excellent communication (spoken & written English) and interpersonal skills.Eager to learn and grow with Covalen.Benefits:Career DevelopmentExtensive training and access to the Wellness ProgrammeEmployee Engagement Initiatives & CommitteesEmployee Assistance Program (EAP)Hive Medical Cash PlanPRSA and Bike-to-Work SchemeTax Saver TicketsBe part of a great, friendly and diverse teamLocation: Henry Street, Limerick – Full-time onsiteContract: Permanent Full time with CovalenWorking Hours: Working hours will be 9 am-5.30 pm. Monday to Friday and potentially some weekend.

Expected salary

Location

Limerick

Job date

Thu, 08 Aug 2024 02:36:50 GMT

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