Customer Service Advisor

Job title:

Customer Service Advisor

Company

Glen Callum Associates

Job description

Ideal Location – Bristol, Bath, Weston Super Mare, Berkeley, Wells, Filton, Portishead, Shepton Mallet, Axbridge, Bradley Stoke, GloucesterLocation Category:Job Category:Salary:Up to £29K DOE + pension, 25 days Annual Leave Plus BH (32 days total) employee assistance program, Life Assurance, free onsite parking, kitchen facilitiesSalary Category:£25,001 – £30,000The Consultant:
Robert CoxWith 30 years technical recruiting experience across the Automotive Aftermarket and allied sectors, Robert has built a large network of professional contacts. His consultative approach allows him to tailor solutions for clients, whilst also supporting his candidates through the process.

• Full Time
• Posted 16 hours ago
• Up to £29K DOE USD / Year
• Salary: Up to £29K DOE

Glen Callum AssociatesCustomer Service AdvisorWe are seeking a motivated and dynamic individual to join our team as a Customer Service Advisor / Front Office Support & Logistics Coordinator / Administrator. Reporting directly to the Branch Manager, this role is a key support position within the front office team. You will be responsible for handling a range of tasks, ensuring strong customer service delivery, and managing our van fleet and logistics operations.Ideal Location – Bristol, Bath, Weston Super Mare, Berkeley, Wells, Filton, Portishead, Shepton Mallet, Axbridge, Bradley Stoke, GloucesterSalary: Up to £29K DOE + pension, 25 days Annual Leave Plus BH (32 days total) employee assistance program, Life Assurance, free onsite parking, kitchen facilitiesKey Responsibilities:

• Handle customer telephone and email inquiries, processing sales orders.
• Oversee the smooth transition of orders from customer to warehouse for packing and fulfilment.
• Assist customers with product returns, invoice queries, and future product requirements.
• Coordinate trade customer collections and retail sales.
• Work closely with the field sales team on quotations, pricing, and order fulfilment.
• Excellent customer service and communication skills (telephone and email).
• Proficient in MS Office (Word, Excel, Outlook) and ERP software.
• Experience in handling sales orders, returns processing, and credit approvals.
• A proactive attitude towards continuous improvement, health and safety, and professional development.
• Ability to effectively manage multiple tasks and work both independently and in a team environment.

Apply in Confidence:To apply for the position of Customer Service Advisor role please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd robert@glencallum.co.uk or call Rob directly on 07398 204832.Job Ref: 4247RC Customer Service AdvisorFull nameEmail addressPhone NumberCovering LetterUpload CVMaximum file size: 400 MB.I accept the .Share this role01384 485 274SearchWithout doubt the most professional employment agency I have ever dealt with. They kept me well informed at all points through the process. Absolutely delighted, thank you.— Kieron, Technical Demonstrator, Manufacturer of Automotive Workshop Equipment

Expected salary

£29000 per year

Location

Bath – Weston-super-Mare, Somerset

Job date

Fri, 11 Apr 2025 06:35:28 GMT

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