Customer Service Advisor – Airborne

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Teledyne Optech is the world leader in the development and manufacture of advanced lidar and camera survey instruments for airborne, mobile and terrestrial mapping, headquartered in Vaughan, Canada. With operations and staff worldwide, Teledyne Optech has led the advancement of the technology for 40 years, empowering surveyors, researchers, and government organizations with fast, accurate and cost-effective solutions. To further grow our team in Customer Services, we are looking for a Customer Service Advisor in Vaughan, ON, Canada. 

Our Customer Service Advisors are the part of the dynamic Customer Service team that forms the backbone of our Support & Training business. The team is made up of mix of specialists to support our range of Lidar sensors and software solutions. Reporting to the Customer Service Team Lead, the Customer Service Advisor is highly skilled geospatial professional, ideally with in-field survey experience, they are an excellent communicator, capable of in-depth trouble shooting and problem solving and assist our customers on a daily basis with respect to technical inquires. The Customer Service Advisor is in regular communication with key clients to advise them on the latest advancements and efficiencies being rolled out in our latest solutions.

Main tasks and responsibilities:

• Provide first line technical support to our customers.
• Provide software training in the office and at client sites primarily throughout the Americas and occasionally in Europe and the Asia Pacific region.
• Develop close working relationships with existing and new clients.
• Analyze client data, systems and issues, identify technical problems.
• Creation and maintenance of knowledge base content and training materials
• Involvement in marketing and sales activities
• Attending conferences and exhibitions.
• Taking part in webinars and conducting demos for clients
• Provide expert consultancy, once fully experienced within this role.

Qualifications

A minimum of a bachelor’s degree in a Geospatial discipline, preferred degree in Geomatics Engineering

Minimum 2 years’ work experience in the survey industry, ideally in Airborne Lidar sector

Ability to provide technical classroom training courses and workshops at conferences.

Fluency in English and ideally a second language

Ability to travel up to 3 months a year, typically 1 week per month.

Strong social, cultural and communication skills

To be successful in this role, you will have the following mind set:

You thrive on direct customer interaction.

You are motivated by helping other people.

You strive to learn new things and gain more knowledge on the latest innovations.

You are highly organized and able to manage several tasks at the same time.

You are capable of adapting rapidly to evolving situations.

If this position has raised your interest and you feel that you meet many of the points above or possibly even bring some qualities we did not list here, we would like to hear from you!

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.

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