Customer Service Agent

Job title:

Customer Service Agent

Company

BoyleSports

Job description

Role: Customer Service AgentReports To: Customer Service SeniorRole Type: Full-Time Contract ( 40 hours Weekly)Workplace Type: Dundalk HQ RolePurpose: Customer Service Agents are the first point of contact for BoyleSports customers and they are responsible for answering any customer enquiries through phone, chat & email. Customer Service Agents play a key role in retaining and acquiring new customers for the business.Job Responsibilities:

• Act as a 1st level point of contact for customers and other customer support specialists Liaise with the various business channels in the resolution of customer queries Identify and raise support requests in the event of customer technical issues
• Monitor queues in the absence of a Supervisor and manage resources to best achieve SLA Track and record customer issues in line with reporting requirements
• Handle customer escalations and complaints over call, chat and email
• Follow all BoyleSports policies and procedures in relation to customer issue resolution
• Achieve team targets in relation to contact quality and volume
• Build & develop customer relationships Support the implementation of new products, processes, and policies
• Achieve a high level of first-time resolution for all customer contacts
• Ensure that more complex customer issues are followed up on and resolved in a timely manner

Role Requirements:

• Excellent level of verbal English Flexible approach to working in a dynamic and constantly busy environment
• Interest in Sports, eGaming or betting would be advantageous
• A proven team player
• Customer Service experience is essential

NOTE: The role will require evening, weekend and bank holiday work. BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.

Expected salary

Location

Dundalk, Co Louth

Job date

Fri, 28 Mar 2025 23:29:07 GMT

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