Customer Service Agent – Transport

Job title:

Customer Service Agent – Transport

Company

Celtic Careers

Job description

Customer Services – TransportCeltic Careers has partnered with a successful and leading Logistics and Transport company in South Dublin who are currently hiring a Logistics Customer Service Call Handler to join their growing Team.This is a full-time office-based role in Dublin 22 reporting directly to the Customer Service Manager.Responsibilities and Tasks:

• Ensure all customers enquiries, requests and complaints are dealt with appropriately, courteously, and efficiently in a timely manner.
• Co-ordinate and manage communication to ensure that information flows freely between Customer Service and warehouse staff.
• Flexibility around working hours as may including bank holidays.
• Logging and tracking jobs on our in-house systems.
• Assisting the team and working closely in a Team environment
• Create and maintain a high-quality work environment.
• Data entry of jobs on to our in-house systems.
• Work closely with the Customer Service Manager whilst ensuring delivery of excellent customer service standards.

Essential Requirements:

• Previous experience in a transport logistics environment is essential.
• Experience working in fast paced customer service environment is essential.
• Excellent planning, and organizational skills
• Strong problem-solving skills.
• Competent in MS Office, including excel and data entry.
• Demonstrated ability to work as part of a cross-functional team.
• Excellent written and verbal communication skills.
• Ability to priorities tasks in a fast-paced environment
• Excellent customer services skills required.
• Excellent interpersonal & communication skills
• Must be fluent in English (written and verbal)
• Must have office experience in Transport and haulage industry or similar.

The Benefits:

• Excellent salary for the right person
• Flexible start and finish times can be accommodated
• Lovely office and a great environment

For more information and a comprehensive job specification contact:Olivia Rogers – olivia@celticcareers.com – 01 2555 206If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Celtic Careers is proud to be an Equal Opportunity Employer.
Call the number above to discuss the vacancy in confidence.By submitting your CV or personal details, you are providing Celtic Careers consent to process your personal data. In order to service you as a candidate this is required. Celtic Careers may contact you from time to time regarding further opportunities.
Celtic Careers will not share your data with third parties without your prior consent.
You can withdraw your consent at any time by emailing us at the email address above. For further information please see our Privacy Statement on our website.

Expected salary

Location

Dublin

Job date

Sat, 21 Sep 2024 06:28:10 GMT

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