Customer Service Assistant

Job title:

Customer Service Assistant

Company

Hertfordshire County Council

Job description

Job Title: Customer Service Assistant
Salary: £23,114 – £23,500 per annum (pro rata)
Hours: 4.0
Location: Welwyn Garden City Woodhall Library
Contract Type: Permanent
Directorate: ResourcesAbout the teamAn exciting opportunity to join a friendly team on a Saturday delivering exceptional customer service, assisting with events and helping children and adults in the libraryAbout the roleCustomer Service Assistants work as part of a team to deliver excellent customer service to library customers, ensuring all information services and resources are available to members of the public. The successful candidate will be a friendly person who is happy to work in a customer facing role. On a daily basis you will be interacting with customers, completing tasks to a deadline and knowing when to refer customer questions to an appropriate senior colleague.You will be joining a creative team and have the opportunity for involvement in events. No one day is the same and having a positive and flexible attitude is important to this role.About youThe successful candidate will be a friendly and confident person who is happy to work in a customer facing role. You will be competent using computer packages for logging and searching for information. You will be organised and comfortable in assisting customers to issue and return books and tidying shelves. You will be flexible to assist with ad hoc library activities as required.If you like helping people and working with children this is the perfect role for you!This job role is within the Community Services, level 4 job profile. Please locate this via:Job profiles – Community servicesTo hear more about this opportunity please contact Joanne Smith for an informal discussion about the role.For an informal discussion please contact: Joanne Smith at [email protected] or tel: 07580 744868Interview Date:12th July 2024Benefits of working for usHow to applyAs part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications.We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities.You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.,{“title”:”Additional information”,”content”:”
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

Expected salary

£23114 – 23500 per year

Location

Welwyn Garden City, Hertfordshire

Job date

Tue, 14 May 2024 22:08:14 GMT

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