Morson Talent
Job title:
Customer Service Change Agent
Company
Morson Talent
Job description
- Location: Greater Manchester, England
- Salary: £14.06 – 14.06 per hour
- Category
- Sector:
- Contract type Contract
- Consultant: Coral Hale
Job Title: Customer Service Change Agent
Location: Manchester Airport
Pay Rate: £14.06 per hour
Shift Pattern: 4 on, 4 off (3:30 AM – 1:30 PM)About the Role
We are looking for enthusiastic and customer-focused Change Agents to support passengers at Manchester Airport as they adapt to new self-check-in and self-bag drop terminals. This role is ideal for individuals who enjoy working in a fast-paced environment, assisting customers, and ensuring smooth airport operations.Key Responsibilities
- Proactively engage with passengers to guide them through the self-check-in and bag drop process.
- Provide excellent customer service, answering queries and resolving any issues.
- Offer reassurance and clear instructions to ensure a seamless experience for travellers.
- Work collaboratively with airport teams to maintain efficient terminal operations.
- Identify and report any technical or operational issues with the self-service systems.
- Maintain professionalism and composure in a busy airport environment.
About You
- Strong communication and interpersonal skills.
- Previous experience in customer service, retail, hospitality, or a similar role is preferred.
- Ability to work early morning shifts and be on your feet for extended periods.
- A proactive and helpful approach to assisting passengers.
- Comfortable using technology and explaining processes to customers.
Benefits
- Competitive hourly rate of £14.06.
- Exciting opportunity to be part of a major operational change at Manchester Airport.
- 4 on, 4 off shift pattern for a good work-life balance.
- Work in a dynamic and customer-facing environment.
If you’re passionate about delivering excellent customer service and enjoy working in a busy, team-focused setting, we’d love to hear from you!
Expected salary
£14.06 per hour
Location
Greater Manchester
Job date
Tue, 01 Apr 2025 22:29:07 GMT
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