ReQuire Consultancy

Job title:

Customer Service Executive

Company

ReQuire Consultancy

Job description

Customer Service Executive – Salisbury Location: Salisbury
Hours: 35 hours per week, Monday – Friday, 9 AM – 5 PMAre you passionate about delivering great customer service? Do you thrive in a fast-paced, collaborative environment? If so, we want to hear from you!We’re looking for Customer Service Executives to join a growing team in the heart of Salisbury. This is an exciting opportunity to be part of a business that truly values its people and is experiencing significant growth, leading to new career opportunities.Why Join? Career Development – Comprehensive six-week training to set you up for success and ongoing opportunities for growth.
Supportive Culture – Be part of a team that values collaboration, innovation, and customer excellence.
Exciting Growth – Join a company on an upward trajectory, offering long-term career prospects.About the RoleAs a Customer Service Executive, you will be a vital part of the frontline team, handling customer inquiries via phone and e-communications. Your role is to ensure a seamless and positive customer experience, working closely with internal teams and external partners.Your Responsibilities: Be the first point of contact for customers, delivering exceptional service over phone and email.
Build relationships with customers and internal teams, ensuring a smooth and efficient service.
Resolve queries with empathy and professionalism, while meeting regulatory requirements.
Communicate clearly, ensuring customers understand products, services, and next steps.
Share ideas to improve processes and enhance customer experience.
Work efficiently, managing multiple tasks while keeping customer needs at the forefront.What We’re Looking ForWe value people-first culture and problem-solving skills over technical experience. If you’re someone who is:
A great communicator – able to simplify complex information and engage with customers confidently.
A natural problem solver – enjoys finding solutions and going the extra mile.
Organised and adaptable – thrives in a fast-paced environment and can juggle multiple tasks.
A team player – supportive, collaborative, and positive.
Proactive and open to learning – embraces change and continuous improvement. Bonus points if you have:
Experience in customer service, financial services, or a similar field.
Confidence in handling customer queries and using initiative to find the best outcome.
A keen eye for process improvements and efficiency.Join a Company That Invests in You!This is more than just a job – it’s a chance to build a career with a company that genuinely cares about its people. If this sounds like the right opportunity for you, don’t wait! Apply now! Contact Super today.