Customer Service Executive

Job title:

Customer Service Executive

Company

Kingspan

Job description

We are seeking a proactive and customer-focused Customer Service Executive to provide exceptional support to both new and existing customers. This role involves handling customer inquiries via telephone and email, managing customer relationships, and driving sales growth through outbound initiatives. You will work closely with internal teams, ensuring smooth order processing, delivery management, and overall customer satisfaction.Key ResponsibilitiesCustomer Service & Support

• Respond promptly to customer inquiries via phone and email in line with service guidelines.
• Listen effectively to customers, showing empathy and understanding to resolve issues efficiently.
• Collaborate with internal teams (production, transport, and other departments) to ensure seamless order fulfillment and on-time delivery.
• Maintain accurate records of customer interactions and update databases as needed.
• Handle warranty claims and service escalations within agreed timelines.
• Assist with training new team members to ensure high customer service standards.

Sales & Business Growth

• Execute outbound sales initiatives to drive revenue from existing and new customers.
• Maintain regular contact with ‘low spend’ customers to strengthen relationships and increase sales.
• Work with external teams to achieve monthly financial and unit targets.
• Support business intelligence projects by gathering and analyzing customer data.
• Participate in initiatives to improve the company’s Net Promoter Score (NPS) and overall customer satisfaction.

Operational & Compliance Responsibilities

• Ensure all late deliveries have On-Time In-Full (OTIF) reasons applied.
• Attend and prepare for daily and weekly meetings as required.
• Promote and adhere to company compliance policies and procedures.
• Maintain a strong understanding of company products and services to provide expert guidance to customers.

What we are looking for:

• Five GCSEs (or equivalent), including English and Maths.
• Proven experience in a customer service environment (e.g., call center, helpdesk).
• Previous experience in sales or outbound customer interactions.

Desirable Qualifications & Experience

• Degree-level education.
• Experience with sales order processing.
• Minimum two years in a sales/customer-facing role.

Key Skills & Abilities

• Excellent communication skills (verbal and written) with a professional telephone manner.
• Strong sales ability with a track record of achieving targets.
• Exceptional organizational and time management skills.
• Ability to work both independently and as part of a team.
• Strong problem-solving skills and customer-focused mindset.
• Proficiency in Microsoft Office, especially Excel.
• Ability to work under pressure and adapt to a fast-paced environment.

About Us: Kingspan Water & EnergyAt Kingspan Water & Energy, part of the global Kingspan Group PLC, we are committed to driving change in the design and manufacture of sustainable solutions for water and energy storage. We provide industry-leading products for water management, storage, and telematics systems for high-performance buildings and infrastructure.Join a company that values innovation, sustainability, and collaboration. As we continue to grow, new career opportunities are available, both locally and globally.Why Kingspan?

• Career Growth: Access to career development programs and internal job opportunities for personal and professional advancement.
• Hybrid working: 3 days a week in the office and 2 days from home
• Hours:8.15am -5pm Monday to Thursday and 8.30am to 4pm on Fridays.
• Training & Development: Ongoing training to enhance your skills and qualifications in your role.
• Mentorship: Receive support and guidance from our teams to help you progress in your career.
• Team Culture: Be part of a collaborative, supportive, and inclusive team environment.
• Health & Wellness Benefits: Discounted gym memberships, eye tests and access to virtual health services.
• Financial Security: Attractive pension plans and life assurance up to four times your salary.
• Employee Perks: Employee discounts, Cycle to Work Scheme, referral bonuses, and more.

Join UsApply today to become part of a growing company committed to excellence.Kingspan is an Equal Opportunities Employer – We do not discriminate on the basis of religion, political opinion, or any other protected characteristic. We are committed to providing equal opportunities for all candidates and selecting the best person for the job.

Expected salary

Location

Portadown, Co Armagh – Craigavon, Co Armagh

Job date

Sat, 15 Mar 2025 23:11:50 GMT

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