Customer Service Executive – Network Operations & Support (Network Operations & Support) – B2101_1

Hands on Experience

• IP/MPLS/SDH/DWDM/Ethernet Technologies.
• network Config & Troubleshooting on different SDH / MPLS TP / DWDM / HODXC-OTN ASON Platform / L2-Ethernet Equipment’s EMS / NMS like Huawei-SDH/Eth over SDH/DWDM/HODXC_ASON, ECI-SDH, Tejas-SDH/Eth over SDH / DWDM, ADVA-DWDM, Ciena-SDH/DWDM/OTN-ASON, Nokia-DWDM, Cisco-DWDM, Infinera DWDM, Turin-SDH/Eth over SDH, Cisco-L2/3-SW/Router-Ethernet, Ciena SW-Ethernet, Ciena Blue-Planet etc.
• ITU-T Test standards & working experience on Layer1/Layer2/layer3 Testing.

Product Knowledge

NPL/IPL/NDE /GDE/ILL/GVPN/DIA/IZO/VNO etc.

Experience in testing and turn up with international suppliers.

Good knowledge in OSS-BSS – Optimus, Metasolve, Cramer ,NIMS, BPM etc

Experience in supplier Business review – QBR, monthly review.

Minimum qualification & experience

• Graduate with 2-5 years of experience.
• 24*7 Support is must / able to work in 24*7 Rotational shifts.

Other knowledge/skills

• Experience in supplier Business review – QBR, monthly review.
• In-depth Understanding of Access/NLD/ILD Networks.
• Basic Knowledge of Subsea NW cable systems
• Basic Skills in Microsoft Excel with daily tracking and reports.
• CCNA cortication Preferred.

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