Customer Service Executive – Network Operations & Support (Network Operations & Support) – B2201_1

Network Operation and Maintainance

Experience in RF Network and various technologies.

Strong theoretical and practical knowledge in Analog Circuit, Digital Circuit, RF and System Engineering.

Understanding of the IP Network, Topology & Infrastructure, Basic understanding of the Transport Network like SDH & Dark Fiber.

Should have good technical knowledge of Radwin,Cambium,Huwai,Cisco,Juniper and Nokia Products

should have deep understanding of Power plant (Dyna or environment)

Understanding Ethernet technology

good understanding of RF engineering

Understanding of SFP’s, Various types of patch cords etc.

Should have CCNA or equivalent knowledge.

Knowledge on various licensed / unlicensed band P2P / PMP RF technologies.

Purpose – Broad objective of the role

Key Role Since person has to take care 

Size and Scope of Role – No. of direct reports

2

Size and Scope of Role – Total team size

Minimum qualification & experience

• Graduate with 0-4 years of experience

Other knowledge/skills

• Demonstration of problem-solving skills
• Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
• Knowledge of network, operation systems
• Highly dedicated
• problem solving approce
• self motivated and motivated to team
• Team player and able to work with multi vendor environment

Key Responsibilities

• Maintaining, administering, upgrading, and troubleshooting network tools and equipment
• Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of – terminations, testing and labelling of most common transmission mediums, hardware installations etc.
• Ensure SLA are achieved and work proactively to maintain the same.
• Conduct vulnerability assessments for networks, Servers, applications, and operating systems
• Conduct network security audits and scanning on a predetermined basis.
• Compile and track vulnerabilities over time for metrics purposes.
• Timely upgradation of all the tools used and their related documents like SOPs etc.
• Experience in RF Network and various technologies.
• Strong theoretical and practical knowledge in Analog Circuit, Digital Circuit, RF and System Engineering.
• Understanding of the IP Network, Topology & Infrastructure, Basic understanding of the Transport Network like SDH & Dark Fiber.
• Should have good technical knowledge of Radwin,Cambium,Huwai,Cisco,Juniper and Nokia Products
• should have deep understanding of Power plant (Dyna or environment)
• Understanding Ethernet technology
• good understanding of RF engineering
• Understanding of SFP’s, Various types of patch cords etc.
• Should have CCNA or equivalent knowledge.
• Knowledge on various licensed / unlicensed band P2P / PMP RF technologies.

Technical Competencies

RF and IP Domain

Knowledge / Skills

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