Customer Service French Speaking

Job title:

Customer Service French Speaking

Company

Parkside Recruitment

Job description

Our well known Client is looking for a French speaking Customer Service with an additional EU language.

  • £28-£30K based upon skills and experience
  • Working hours: 40 per week, Monday to Friday, 8 per day, with 1-hour unpaid lunch break.

Hybrid working
Languages:
French + another EU languageKey Responsibilities:

  • To manage customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service
  • To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents
  • Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments
  • To respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner
  • To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
  • To dispatch customer and partner requests for support through the correct channels to make it possible for the technical support team to act on the customer request
  • To monitor/navigate multiple systems and ticket queues constantly throughout the workday
  • To be in regular contact with our Sales Account Managers and other internal departments to ensure relevant information relating to customer orders, enquiries & deliveries is communicated in a timely manner (especially changes to expected customer demand – abnormal orders, postponed or cancelled deliveries, etc)
  • To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
  • To implement process improvements which will improve operational effectiveness and enhance profitability
  • To ensure that customer account records are kept up to date for audit purposes
  • To identify and resolve with the data management team any master data errors affecting the OTC process
  • To provide support for other members of the team (and back up as required for other CS teams)

Expected salary

£28000 – 30000 per year

Location

Herefordshire

Job date

Sat, 19 Apr 2025 00:00:14 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.org) you saw this job posting.

Share

Accounts Assistant

Job title: Accounts Assistant Company Link Personnel Services Job description via email. Support credit control…

35 minutes ago

Distribution Customer Service Representative

Job title: Distribution Customer Service Representative Company Expeditors Job description Company DescriptionWe take care of…

47 minutes ago

Local Business Development Manager

Job title: Local Business Development Manager Company BMW Group Retail Job description Sandal Huddersfield is…

2 hours ago

Assistant Resident Engineer – Bridge Projects

Job title: Assistant Resident Engineer - Bridge Projects Company JobContax Job description Assistant Resident Engineer…

2 hours ago

Sr. Network Operations Engineer

jobsnear.org In this role you will: Identifying actionable incidents using a monitoring system, strong analytical…

2 hours ago

Account Director – COLO/Telecom

jobsnear.org Who we are: Nearly all aspects of our lives involve the use of technology.…

2 hours ago
For Apply Button. Please use Non-Amp Version